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Inpatient Service User Experience Survey 

St Patrick’s Mental Health Services aims to provide the highest quality of mental health care; to promote mental health; and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of the care and treatment you received during your recent inpatient admission. The responses to this survey will be reviewed and help us to improve the services we offer.

We would be grateful if you could take a couple of minutes to complete this survey.
The survey does not identify you, and all information provided will be treated as confidential. 
1. Do you identify as:
2. Your age range (years):
3. What province do you live in?
4. Please tell us about your experience when you arrived in hospital
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) The admission process was explained to me by a member of staff
b) The ward routine, such as meal times and visiting arrangements, were explained to me by a member of staff
c) The activities available to me, and how to access them, were explained to me by a member of staff 
d) Shortly after I was admitted, a member of staff explained how I would access appointments and activities remotely
e) I found inpatient activities easy to access
5. a) How did you access remote appointments and activities during your inpatient admission?
5. b) If you needed support to access remote appointments and/or activities during your recent inpatient admission, did you contact the Service User IT Support (SUITS) service?
5 c) If you did contact the SUITS service, how would you rate the support they provided, where one is poor and 10 is excellent
1 = Poor
2
3
4
5 = Good
6 
7
8
9
10 = Excellent
6. Tell us about your experience of how the hospital staff looked after you while you were receiving inpatient care and treatment 
Poor
Good 
Excellent 
Not applicable
a) Nursing staff
b) Consultant Psychiatrist
c) Registrar
d) Key Worker
e) Psychologist
f) Occupational Therapist
g) Social Worker
h) Pharmacist
i) Healthcare Assistants
j) Household staff
k) Catering staff
l) Other (eg. Counsellor, therapist etc.)
7. Overall, can you tell us about your experience of the following while you were an inpatient in St Patrick's Hospital
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) The quality of the food available was of a high standard
b) There was always a good selection of food available
c) The daily activities provided were interesting and helpful
d) The weekend activities were interesting and helpful
e) The cleanliness in the hospital was of a high standard 
f) My accommodation was of a high standard
8. Please tell us about your experience of leaving hospital
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I was given enough notice of my discharge
b) I felt ready to be discharged
c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service
d) I was provided with details about the day programmes available at St Patrick's Mental Health Services 
e) I was provided with sufficient details of my follow-up appointments
f) Following my inpatient admission, I am confident that I would know what to do in the event of a possible future mental health crisis
9. Tell us about your attitudes towards mental health
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I felt comfortable talking about my mental health to friends and family prior to my inpatient admission
b) I would feel comfortable talking to family about my mental health following my inpatient admission
c) I would feel comfortable talking to friends about my mental health following my inpatient admission
d) I would feel comfortable talking to colleagues about my mental health following my inpatient admission
10. a) I would recommend St Patrick's Mental Health Services' to others
10. b) Overall, on a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent?
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
10. c) Overall, on a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent?
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
11. Is there anything else you would like to share with us about your recent inpatient experience?
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