Inclusive Healthcare Pre Survey - Ryde Hospital

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* 1. Do you have a disability or are you a carer of someone with a disability?

Yes - sensory and speech disability (sight, hearing, speech)

Yes - intellectual disability (difficulty learning or understanding)

Yes - physical disability (including breathing difficulties, chronic or recurrent pain, incomplete use of limbs and more)

Yes - psychosocial disability (including nervous or emotional conditions, mental illness, memory problems and social or behavioural difficulties)

Yes - head injury, stroke or acquired brain injury

Yes - carer

Yes - other (restriction in everyday activities due to long term conditions or ailments)

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* 2. Have you had contact with or attended Ryde Hospital?

Yes - attended in the last 3 months

Yes - attended in the last 6 months

Yes - attended in the last 12 months

Yes - attended more than 12 months ago

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* 3. What was the nature of your visit?

Outpatient clinic

Admitted stay

Emergency Department visit

Surgery (day surgery or admitted)

Other

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* 4. Please rate your experience with the health service regarding:

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied	N/A
Your overall treatment and care	Your overall treatment and care Very unsatisfied	Your overall treatment and care Unsatisfied	Your overall treatment and care Neutral	Your overall treatment and care Satisfied	Your overall treatment and care Very satisfied	Your overall treatment and care N/A
Option for comments
The professional conduct of staff	The professional conduct of staff Very unsatisfied	The professional conduct of staff Unsatisfied	The professional conduct of staff Neutral	The professional conduct of staff Satisfied	The professional conduct of staff Very satisfied	The professional conduct of staff N/A
Option for comments
How staff communicated with you	How staff communicated with you Very unsatisfied	How staff communicated with you Unsatisfied	How staff communicated with you Neutral	How staff communicated with you Satisfied	How staff communicated with you Very satisfied	How staff communicated with you N/A
Option for comments
Whether you were able to access medication when needed	Whether you were able to access medication when needed Very unsatisfied	Whether you were able to access medication when needed Unsatisfied	Whether you were able to access medication when needed Neutral	Whether you were able to access medication when needed Satisfied	Whether you were able to access medication when needed Very satisfied	Whether you were able to access medication when needed N/A
Option for comments
Whether you could access the service when needed	Whether you could access the service when needed Very unsatisfied	Whether you could access the service when needed Unsatisfied	Whether you could access the service when needed Neutral	Whether you could access the service when needed Satisfied	Whether you could access the service when needed Very satisfied	Whether you could access the service when needed N/A
Option for comments
How staff explained and obtained your consent	How staff explained and obtained your consent Very unsatisfied	How staff explained and obtained your consent Unsatisfied	How staff explained and obtained your consent Neutral	How staff explained and obtained your consent Satisfied	How staff explained and obtained your consent Very satisfied	How staff explained and obtained your consent N/A
Option for comments
The organisation of appropriate discharge or transfer arrangements	The organisation of appropriate discharge or transfer arrangements Very unsatisfied	The organisation of appropriate discharge or transfer arrangements Unsatisfied	The organisation of appropriate discharge or transfer arrangements Neutral	The organisation of appropriate discharge or transfer arrangements Satisfied	The organisation of appropriate discharge or transfer arrangements Very satisfied	The organisation of appropriate discharge or transfer arrangements N/A
Option for comments
Access to medical records when needed	Access to medical records when needed Very unsatisfied	Access to medical records when needed Unsatisfied	Access to medical records when needed Neutral	Access to medical records when needed Satisfied	Access to medical records when needed Very satisfied	Access to medical records when needed N/A
Option for comments
Information about the complaints process	Information about the complaints process Very unsatisfied	Information about the complaints process Unsatisfied	Information about the complaints process Neutral	Information about the complaints process Satisfied	Information about the complaints process Very satisfied	Information about the complaints process N/A
Option for comments
Responses to complaints	Responses to complaints Very unsatisfied	Responses to complaints Unsatisfied	Responses to complaints Neutral	Responses to complaints Satisfied	Responses to complaints Very satisfied	Responses to complaints N/A
Option for comments

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* 5. Did the health professionals explain things in a way that you could understand?

Yes, always

Yes, sometimes

Don't know/can't remember

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* 6. Were you involved, as much as you wanted to be, in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

Don't know/can't remember

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* 7. When the health professionals spoke about your care in front of you, were you included in the conversation?

Yes, definitely

Yes, to some extent

Don't know/can't remember

Not applicable

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* 8. Were you treated with respect and dignity while in hospital?

Yes, always

Yes, sometimes

Don't know/can't remember

Inclusive Healthcare Pre Survey - Ryde Hospital

Question Title

* 1. Do you have a disability or are you a carer of someone with a disability?

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* 2. Have you had contact with or attended Ryde Hospital?

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* 3. What was the nature of your visit?

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* 4. Please rate your experience with the health service regarding:

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* 5. Did the health professionals explain things in a way that you could understand?

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* 6. Were you involved, as much as you wanted to be, in decisions about your care and treatment?

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* 7. When the health professionals spoke about your care in front of you, were you included in the conversation?

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* 8. Were you treated with respect and dignity while in hospital?

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* 9. Please provide any additional feedback about your experience