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Inclusive Healthcare Pre Survey - Ryde Hospital
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1.
Do you have a disability or are you a carer of someone with a disability?
(Required.)
Yes - sensory and speech disability (sight, hearing, speech)
Yes - intellectual disability (difficulty learning or understanding)
Yes - physical disability (including breathing difficulties, chronic or recurrent pain, incomplete use of limbs and more)
Yes - psychosocial disability (including nervous or emotional conditions, mental illness, memory problems and social or behavioural difficulties)
Yes - head injury, stroke or acquired brain injury
Yes - carer
No
Yes - other (restriction in everyday activities due to long term conditions or ailments)
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2.
Have you had contact with or attended Ryde Hospital?
(Required.)
Yes - attended in the last 3 months
Yes - attended in the last 6 months
Yes - attended in the last 12 months
Yes - attended more than 12 months ago
No
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3.
What was the nature of your visit?
(Required.)
Outpatient clinic
Admitted stay
Emergency Department visit
Surgery (day surgery or admitted)
Other
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4.
Please rate your experience with the health service regarding:
(Required.)
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Your overall treatment and care
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
The professional conduct of staff
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
How staff communicated with you
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
Whether you were able to access medication when needed
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
Whether you could access the service when needed
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
How staff explained and obtained your consent
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
The organisation of appropriate discharge or transfer arrangements
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
Access to medical records when needed
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
Information about the complaints process
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
Responses to complaints
Very unsatisfied
Unsatisfied
Neutral
Satisfied
Very satisfied
N/A
Option for comments
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5.
Did the health professionals explain things in a way that you could understand?
(Required.)
Yes, always
Yes, sometimes
No
Don't know/can't remember
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6.
Were you involved, as much as you wanted to be, in decisions about your care and treatment?
(Required.)
Yes, definitely
Yes, to some extent
No
Don't know/can't remember
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7.
When the health professionals spoke about your care in front of you, were you included in the conversation?
(Required.)
Yes, definitely
Yes, to some extent
No
Don't know/can't remember
Not applicable
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8.
Were you treated with respect and dignity while in hospital?
(Required.)
Yes, always
Yes, sometimes
No
Don't know/can't remember
9.
Please provide any additional feedback about your experience
Current Progress,
0 of 9 answered