Service Desk Analyst Role Question Title * 1. Please state your name OK Question Title * 2. Please state the location you are applying for (Toronto, Guelph, St. Catharines, North Bay) OK Question Title * 3. In order to work for our Public Sector Client, you will be required to complete a valid security clearance. Have you ever been convicted of a crime where you have NOT received a pardon? No Criminal Record I have a Criminal Record which I have NOT received a pardon for OK Question Title * 4. Why are you interested in this role? OK Question Title * 5. Have you ever worked in a call center environment/ remote support? (if no, please write N/A) Where? If yes, what key performance indicators (KPIs) were you measured on? Do you have sample of your KPI metrics available to share? OK Question Title * 6. What was your salary range in your last position? OK Question Title * 7. What role do you hope to be in over the next 2-5 years? OK Question Title * 8. In previous roles, have you ever received survey feedback from customers? Yes No If yes, what was your customer satisfaction rating? OK Question Title * 9. Are you currently still employed? Yes No If no, why did you leave your last position? If yes, why are you looking for another role? OK Question Title * 10. Do you have experience using or troubleshooting Office 365? Yes No Please briefly describe where you used or troubleshooted Office 365 OK Question Title * 11. What is your employment preference? Full Time /Perm Part Time /Perm Renewable/ Long Term Contract Short Term Contract OK Question Title * 12. In your previous technical support roles, how many end-user were you supporting? OK DONE