1. Ascent Group, Inc. IVR Benchmarking Survey

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Is Your IVR Successful?

Benchmark IVR and Self-Service Customer Care

Is your Integrated Voice Response (IVR) supporting your company's customer service strategy? Have you increased customer satisfaction with your IVR self-service options? Has your IVR design or voice-recognition encouraged more self-service transactions?

The Ascent Group is benchmarking IVR deployment strategies to uncover the most effective techniques and strategies for improving customer usage, acceptance, and satisfaction. See how your call center and IVR usage compares to our database of best practices and best performers. If your call center has a successful IVR application(s), please participate in our research.

Participants will receive a complimentary copy of the published report (e-version).

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

Question Title

* 1. Please provide your contact information.

Question Title

* 2. Briefly describe your Organization - how employees interact with customers, businesses, typical tasks or services performed or transactions handled, average number of employees per team or supervisor...