* 1. What was the nature of your latest ITS request?

* 2. Was this request a recurring issue?

* 3. Using a typical letter grade, how would you rate the service you received from ITS?

* 4. What is your primary location?

* 5. Please rate the following categories regarding information technology services:

  Excellent Good Fair Poor No opinion
Professionalism
Courteousness
Helpfulness
Your overall experience
Timeliness of response
Usefulness of ITS website

* 7. What is your primary classification or role?

* 8. How effectively are we meeting your technology needs?

  Excellent Good Fair Poor No opinion
Hardware
Software
Services

* 9. How could we meet your technology needs better?  If applicable, please include any specific distance education needs here.

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