In preparation for this year's IT Pro Day celebrations, we'd like to understand more about the challenges you face as an IT pro. We appreciate your time, and as a thank you, we'll provide you with 500 THWACK points for sharing your thoughts in this survey. Simply complete it by August 9, include your THWACK username, and we'll add the points to your account by August 16. That's it! Thanks for everything you do as an IT pro!

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* 1. Please tell us where in the world you currently work (country only):

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* 2. Please select the job role(s) most closely aligned with your daily tasks:

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* 3. For respondents who identified as an “engineer” in the question above, please specify the elements of your environment you work with:

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* 4. Please select the description that best describes the technology environment you manage (choose all that apply):

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* 5. Do you work in the public or private sector?

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* 6. Have you completed a certification or actively pursued a new skill in the last six months? Skills could be technical (i.e., automation, SDN) or soft (i.e., budgeting/finance, written or oral communications, managerial skills).

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* 7. In the IT Trends Report 2019, systems infrastructure management was reported as the top skills priority for tech pros over the next three to five years. Which areas of systems infrastructure and IT operations management specifically will you focus on for training? Please select all that apply.

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* 8. Security was another top skill and technical competency revealed by the IT Trends Report 2019 as critical for both current environment management as well as career growth. Which areas of security skills and management are you prioritizing for development?

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* 9. The IT Trends Report 2019 revealed a staggering lack of tech pro confidence in managing current and future environments. What would make you feel more confident in the future?

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* 10. How much of your day is focused on application performance management (APM) today as compared to three to five years ago?

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* 11. What areas of APM do you feel you require additional skills development in to confidently manage your environment?

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* 12. How comfortable are you communicating with your business leadership when it comes to requesting technology purchases, investing time/budget into team trainings, etc.?

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* 13. If training was offered to improve the ways in which you communicate with business leadership, how interested would you be in registering for those courses?

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* 14. Which, if any, soft skills do you feel are most critical for your continued career growth?

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* 15. How important do you consider tech certifications to be when it comes to career development?

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* 16. Have you ever started a certification process (such as Microsoft, Cisco®, AWS®, VMware®) but not completed the course?

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* 17. If so, why?

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* 18. In order of preference, what format do you feel provides the most value for the time spent when it comes to IT skills training materials pertaining to IT Ops, SecOps, DevOps, and outsourcing/managed services? [choose five in prioritized order]

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* 19. In recent months the industry has turned an eye towards a growing data center talent shortage, which has the potential to significantly impact how organizations staff and manage their IT environments. How, if at all, is your organization addressing the data center labor shortage?

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* 20. What’s one thing you would fix or change within your data center environment if you had the know-how?

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* 21. What type of responsibilities are you often tasked with that fall outside of your core job description?

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* 22. That's it! Please enter your THWACK® username (for point distribution):

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