2023 IPS Survey - Client Attendees Question Title * 1. To what extent did IPS support your future business needs and overall meeting objectives? Excellent Good Fair Additional Comments / Feedback Question Title * 2. Please take a moment to share your Pre-Event Experience Excellent Good Fair Needs Improvement Pre- Arrival Communication & Process Pre- Arrival Communication & Process Excellent Pre- Arrival Communication & Process Good Pre- Arrival Communication & Process Fair Pre- Arrival Communication & Process Needs Improvement Website Registration Website Registration Excellent Website Registration Good Website Registration Fair Website Registration Needs Improvement Travel/ Air Arrangements Travel/ Air Arrangements Excellent Travel/ Air Arrangements Good Travel/ Air Arrangements Fair Travel/ Air Arrangements Needs Improvement Additional Comments / Feedback Question Title * 3. Please Rate Your Experience by Day - Tuesday Excellent Good Fair Needs Improvement Arrival at airport & Check In Arrival at airport & Check In Excellent Arrival at airport & Check In Good Arrival at airport & Check In Fair Arrival at airport & Check In Needs Improvement Hospitality Hospitality Excellent Hospitality Good Hospitality Fair Hospitality Needs Improvement Corporate Kick Off Corporate Kick Off Excellent Corporate Kick Off Good Corporate Kick Off Fair Corporate Kick Off Needs Improvement Welcome Reception Welcome Reception Excellent Welcome Reception Good Welcome Reception Fair Welcome Reception Needs Improvement Additional Comments / Feedback Question Title * 4. Please Rate Your Experience by Day - Wednesday Excellent Good Fair Needs Improvement Exercise / Fitness Activities Exercise / Fitness Activities Excellent Exercise / Fitness Activities Good Exercise / Fitness Activities Fair Exercise / Fitness Activities Needs Improvement Breakfast Breakfast Excellent Breakfast Good Breakfast Fair Breakfast Needs Improvement 1:1 Appointments 1:1 Appointments Excellent 1:1 Appointments Good 1:1 Appointments Fair 1:1 Appointments Needs Improvement Lunch Lunch Excellent Lunch Good Lunch Fair Lunch Needs Improvement Chocolatería San Ginés Break Chocolatería San Ginés Break Excellent Chocolatería San Ginés Break Good Chocolatería San Ginés Break Fair Chocolatería San Ginés Break Needs Improvement Offsite Reception & Dinner Offsite Reception & Dinner Excellent Offsite Reception & Dinner Good Offsite Reception & Dinner Fair Offsite Reception & Dinner Needs Improvement After Glow at ISA After Glow at ISA Excellent After Glow at ISA Good After Glow at ISA Fair After Glow at ISA Needs Improvement Additional Comments / Feedback Question Title * 5. Please Rate Your Experience by Day - Thursday Excellent Good Fair Needs Improvement Exercise / Fitness Activities Exercise / Fitness Activities Excellent Exercise / Fitness Activities Good Exercise / Fitness Activities Fair Exercise / Fitness Activities Needs Improvement Breakfast Breakfast Excellent Breakfast Good Breakfast Fair Breakfast Needs Improvement Art of Madrid Farewell Night Art of Madrid Farewell Night Excellent Art of Madrid Farewell Night Good Art of Madrid Farewell Night Fair Art of Madrid Farewell Night Needs Improvement Additional Comments / Feedback Question Title * 6. How would you rate Thursday offsite activities? Excellent Good Fair Needs Improvement Hike Like a Royal Hike Like a Royal Excellent Hike Like a Royal Good Hike Like a Royal Fair Hike Like a Royal Needs Improvement Where Art and Culture Collide (Prado Museum & Royal Palace) Where Art and Culture Collide (Prado Museum & Royal Palace) Excellent Where Art and Culture Collide (Prado Museum & Royal Palace) Good Where Art and Culture Collide (Prado Museum & Royal Palace) Fair Where Art and Culture Collide (Prado Museum & Royal Palace) Needs Improvement Step-Back-In-Time, Toledo Step-Back-In-Time, Toledo Excellent Step-Back-In-Time, Toledo Good Step-Back-In-Time, Toledo Fair Step-Back-In-Time, Toledo Needs Improvement ¡Haute Couture Magnífico! (Shopping Tour) ¡Haute Couture Magnífico! (Shopping Tour) Excellent ¡Haute Couture Magnífico! (Shopping Tour) Good ¡Haute Couture Magnífico! (Shopping Tour) Fair ¡Haute Couture Magnífico! (Shopping Tour) Needs Improvement Made-for-Madrileños Foodie Tour Made-for-Madrileños Foodie Tour Excellent Made-for-Madrileños Foodie Tour Good Made-for-Madrileños Foodie Tour Fair Made-for-Madrileños Foodie Tour Needs Improvement Additional Comments / Feedback Question Title * 7. How would you rate your guest experience at Four Seasons Hotel Madrid? Excellent Good Fair Needs Improvement Housekeeping Housekeeping Excellent Housekeeping Good Housekeeping Fair Housekeeping Needs Improvement Overall Service Overall Service Excellent Overall Service Good Overall Service Fair Overall Service Needs Improvement Food & Beverage Food & Beverage Excellent Food & Beverage Good Food & Beverage Fair Food & Beverage Needs Improvement Meeting Space Meeting Space Excellent Meeting Space Good Meeting Space Fair Meeting Space Needs Improvement Additional Comments / Feedback Question Title * 8. Please Rate the 1:1 Appointment Tool and IPS Mobile App Experience Excellent Good Fair Needs Improvement 1:1 Appointment Tool 1:1 Appointment Tool Excellent 1:1 Appointment Tool Good 1:1 Appointment Tool Fair 1:1 Appointment Tool Needs Improvement Mobile App Mobile App Excellent Mobile App Good Mobile App Fair Mobile App Needs Improvement Additional Comments / Feedback Question Title * 9. How effective were the 1:1 appointments in terms of story telling and learning about experiences at each property? Excellent Good Fair Needs Improvement Excellent Good Fair Needs Improvement Additional Comments / Feedback Question Title * 10. What was your most memorable IPS moment? Question Title * 11. Would you consider booking Four Seasons Hotel Madrid for a future program or buyout? Yes No Maybe Additional Comments/Feedback Question Title * 12. Please share any additional feedback including what you found most valuable, areas we can improve upon and suggestions for the future. Done
