Oide Technology in Education would like to improve the quality of technical support for all Primary schools. Your input to a few short questions could greatly help this objective.

When we discuss technical support with Primary schools we encounter two different scenarios:
a) Schools that are happy with the quality of technical support provided by their current IT provider, and
b) Schools that are not happy with the quality of technical support provided by their current IT provider, and who are seeking a more suitable provider. In these cases we'd like to help these schools find a suitable technical support provider, so the inputs we receive from your school will greatly assist us.

While we hope that schools will provide responses to all questions, the questions are not mandatory, so as to give flexibility to schools who may not be in a position to provide a response to each question.

Regarding GDPR, which we fully support, we are not seeking any 'personal information'. Details provided will be treated confidentially, and will not be shared with IT providers. However summary findings will be shared with the IPPN.

Many Thanks
Tom Lonergan
National Coordinator Digital Technology Infrastructure
Oide Technology in Education
https://www.oidetechnologyineducation.ie/

Please respond to the following questions:

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* 1. Your school details (while there is no obligation to provide your school details, it will assist us greatly in understanding the situation in different counties etc.,)

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* 2. Do you have an external IT provider that provides technical support to your school?

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* 3. If 'Yes', please provide the name of your main current technical support provider, and website details if they have one

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* 4. How would you rate the quality of technical support provided by your IT provider. 

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* 5. Would you be happy to recommend your current provider to another primary school in your area / county

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* 6. What types of technical support are provided to your school by external service providers (tick all that apply)

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* 7. We'd welcome your feedback or additional comments here in relation to technical support ?

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