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Patient Satisfaction Survey

The Isle of Man Ambulance Service aspires to the following Core Value:

"Putting people at the heart of our Service"

By completing this survey you will be helping us to understand how well we are doing this and implement plans to improve if we need to.

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* 1. Are you the patient

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* 2. Which age group do you fit in to?

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* 3. Are you

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* 4. What Nationality are you?

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* 5. How many times have you had to use the Ambulance Service in the past 12 months using 999?

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* 6. Was the initial contact  Community First Responder (CFR) or a member of the Ambulance Service.   A Community First Responder is an individual who has been specifically trained to attend in the first instance should an ambulance not be available immediately.

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* 7. Please tell us what happened to you, the patient, once you had been seen by the Ambulance Crew

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* 8. Have you had the need to contact the Ambulance Service for reasons other than an emergency?

Below is a list of statements regarding your experience with the Ambulance Service. Please indicate how strongly you agree or disagree with each statement.

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* 9. I found it easy to locate the telephone numbers and address of the Ambulance Service.

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* 10. I was satisfied with the time it took to be connected with an Ambulance Service call taker.

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* 11. When I dialled 999, I found the call taker to be calm and informative.

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* 12. I was satisfied with the time the ambulance took to arrive.

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* 13. The Ambulance Crew or CFR introduced themselves to me.

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* 14. The Ambulance Crew were helpful whilst attending to me.

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* 15. The Ambulance Crew/CFR made me feel safe whilst attending to me.

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* 16. The Ambulance Crew appeared confident and knowledgeable.

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* 17. Any questions I had were answered satisfactorily. 

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* 18. The Ambulance Crew were understanding and caring.

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* 19. I was made comfortable during my experience with the Ambulance Service.

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* 20. The Ambulance Crew showed dignity and were respectful to me.

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* 21. I felt like I was being listened to whilst I was with the Ambulance Crew.

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* 22. I felt like my health needs were met whilst I was with the Ambulance Crew. 

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* 23. I felt like the Ambulance Crew discussed my care/treatment with me

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* 24. The Ambulance crew explained what they were doing.

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* 25. The Ambulance Crew explained things to me in an understandable way.

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* 26. The Ambulance was clean and tidy.

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* 27. I felt the Ambulance Service met it's value of "Putting people at the Heart of our Service".

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* 28. I feel confident that the Ambulance Service will provide me with satisfactory care if i need to use the service again.

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* 29. Overall, how would you rate the care you received from the Ambulance Service?

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* 30. Do you have any other comments, concerns or suggestions how we can improve our service?

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 100% of survey complete.

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