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Community Partner Customer Satisfaction and Input Survey

Survey For YCAN Help Case Management Programs 

We operating in uncertain times and for some uncharted territory with the COVID-19 pandemic.  Our customers told us they needed to be able to apply for help from home, many did not have printers or fax.  We have listened and created this new online system that allows for contactless services.  We need your help to tell us how this system is working and if we need to make changes.  Please take a few minutes and tell us how the program worked for you and how we can make it better for our customers. 
Which of our Community Partners is providing you with case management to transition to economic stability? 
What County Do You Live In?(Required.)
What types of service(s) did you seek from YCAN?(Required.)
Was your request COVID-19 related?(Required.)
Please rate how clearly our services were explained?
How satisfied are you with online application's ease of use?
Please rate the timeliness of the services you received from YCAN
Please rate the fairness of our staff in addressing your need.
Overall how satisfied were you with your experience?
Because of the help I received from this program, I am better able to provide for myself and my household?
Please add any other comments that you believe would help us better serve our customers.
We need your help. Please consider attending one of our meetings in your county to provide feedback regarding what services YCAN HELP should provide and how. Look at our public calendar or watch YCAN on Facebook for the next meeting near you.
Current Progress,
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