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* 1. Who was the physician you visited with today?

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* 2. The front office staff was friendly and courteous.

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* 3. The nurse or medical assistant was friendly and caring.

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* 4. I was given complete attention by my doctor.

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* 5. My questions were answered to my satisfaction.

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* 6. I was able to understand the advice given to me.

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* 7. I felt included in the decision making regarding my care.

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* 8. I feel my phone calls to the office are returned in a timely manner.

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* 9. The INIM team members who answer my phone calls are  friendly and courteous.

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* 10. Overall, my visit to the office was a pleasant experience.

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