ILAS Website User Survey Question Title * 1. What information were you looking for on the website? I was trying to find a lawyer I was trying to find out what my legal rights were I wanted to get information for a court case I wanted information to help me with a legal problem but not a court case I was trying to find other, non-legal services that could help me I was just seeing what information is available Other (please specify) Question Title * 2. What type of legal issue did you want help with? Consumer, such as credit, bankruptcy, home loan/repair scams Disability rights and services Domestic Violence Education, such as school quality, school discipline Employment/job training, such as unpaid wages, unsafe working conditions, insufficient access to training Family law , such as divorce and child custody Health/mental health issues, such as access to health care, quality of health care, medication or institutionalization issues Housing law, such as evictions, security deposit, no heat or hot water Immigration, such as getting a green card, problems with the INS Public Benefits, such as TANF, food stamps, SSI, Medicaid, Medicare, and unemployment compensation Senior citizens' rights and services Other (please specify) Question Title * 3. Did you find the information you were seeking? Yes No Some, but not all Question Title * 4. How easy was it to find what you were looking for on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 5. What made it easy/hard for you to find the information you needed? The directions were easy to understand The directions were not easy to understand The website had the information I needed The website did not have the information I needed It was easy to move from one web page to another It was not easy to move from one web page to another Other (please specify) Question Title * 6. How easy is it to understand the information on our website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 7. What made it easy/hard for you to understand the information you found? The wording was clear The wording was not clear Legal terms were explained Legal terms were not explained Too many legal terms Too many big words Other (please specify) Question Title * 8. To what extent were the terms and wording on the website easy to understand? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 9. To what extent was the information you found useful? Very useful Useful Not very useful Not useful at all Question Title * 10. What made the information useful / not useful? It was what I needed It was not what I needed It was easy to understand It was hard to understand It did answer the questions I had It did not answer the questions I had It did tell me what I could do next It did not tell me what I could do next Other (please specify) Next
