EXIT

IIAT Member Satisfaction Survey

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* 1. What is your position in your agency?

Agency Owner/Principal

Customer Service Representative

Producer

Other

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* 2. How many years of industry experience do you have?

0 - 5 years

6 - 10 years

11 - 25 years

26 - 50 years

More than 50 years

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* 3. How long has your agency been in business?

Less than 5 years

6 - 10 years

11 - 25 years

26 - 50 years

More than 50 years

Not sure

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* 4. How many employees including yourself work at your agency?

Less than 4

4 - 20

21 - 49

50 - 150

More than 150

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* 5. How long have you been a member of IIAT?

Less than 1 year

1 - 5 years

6 - 10 years

10 or more years

Not sure

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* 6. In the past 12 months, which IIAT products and services have you used?

E&O

Advantage Insurance Markets (Farm & Ranch, Personal & Commercial Lines, Personal Umbrella, Flood, In-Home Business, Mexican Auto, etc.)

Advantage Business Partners (premium finance, disaster recovery, online payments, banking, payroll processing, staffing solutions, etc.)

LevelFirst MGA

Classroom CE Classes (Commercial & Personal Lines TIIA Classes, E&O Risk Management, Flood, etc.)

Professional Development Programs (Leadership Academy, Producer Development Program)

Online Classes (new hire and customer service training, ABEN classes)

Monthly InfoCentral 1-Hour CE Webinars

Custom In-House Training

Governmental Affairs and Advocacy

IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar)

iiat.org (including online member resources and toolkits, etc.)

Texas Agent

InfoCentral

Ask Regina

Consulting Services (management, technology/systems)

Other

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* 7. On a scale from 1 (not at all important) to 10 (extremely important), please rate how important each IIAT product or service is to you.

	1 - not at all important	2	3	4	5	6	7	8	9	10 - extremely important
E&O	E&O 1 - not at all important	E&O 2	E&O 3	E&O 4	E&O 5	E&O 6	E&O 7	E&O 8	E&O 9	E&O 10 - extremely important
Advantage Insurance Markets and Business Partners	Advantage Insurance Markets and Business Partners 1 - not at all important	Advantage Insurance Markets and Business Partners 2	Advantage Insurance Markets and Business Partners 3	Advantage Insurance Markets and Business Partners 4	Advantage Insurance Markets and Business Partners 5	Advantage Insurance Markets and Business Partners 6	Advantage Insurance Markets and Business Partners 7	Advantage Insurance Markets and Business Partners 8	Advantage Insurance Markets and Business Partners 9	Advantage Insurance Markets and Business Partners 10 - extremely important
LevelFirst MGA	LevelFirst MGA 1 - not at all important	LevelFirst MGA 2	LevelFirst MGA 3	LevelFirst MGA 4	LevelFirst MGA 5	LevelFirst MGA 6	LevelFirst MGA 7	LevelFirst MGA 8	LevelFirst MGA 9	LevelFirst MGA 10 - extremely important
Education (CE Classes, online & classroom)	Education (CE Classes, online & classroom) 1 - not at all important	Education (CE Classes, online & classroom) 2	Education (CE Classes, online & classroom) 3	Education (CE Classes, online & classroom) 4	Education (CE Classes, online & classroom) 5	Education (CE Classes, online & classroom) 6	Education (CE Classes, online & classroom) 7	Education (CE Classes, online & classroom) 8	Education (CE Classes, online & classroom) 9	Education (CE Classes, online & classroom) 10 - extremely important
Professional Development Programs	Professional Development Programs 1 - not at all important	Professional Development Programs 2	Professional Development Programs 3	Professional Development Programs 4	Professional Development Programs 5	Professional Development Programs 6	Professional Development Programs 7	Professional Development Programs 8	Professional Development Programs 9	Professional Development Programs 10 - extremely important
Governmental Affairs and Industry Advocacy	Governmental Affairs and Industry Advocacy 1 - not at all important	Governmental Affairs and Industry Advocacy 2	Governmental Affairs and Industry Advocacy 3	Governmental Affairs and Industry Advocacy 4	Governmental Affairs and Industry Advocacy 5	Governmental Affairs and Industry Advocacy 6	Governmental Affairs and Industry Advocacy 7	Governmental Affairs and Industry Advocacy 8	Governmental Affairs and Industry Advocacy 9	Governmental Affairs and Industry Advocacy 10 - extremely important
IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar)	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 1 - not at all important	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 2	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 3	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 4	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 5	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 6	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 7	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 8	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 9	IIAT events (Annual Conference, Small Agency Conference, Joe Vincent Management Seminar) 10 - extremely important
Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.)	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 1 - not at all important	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 2	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 3	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 4	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 5	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 6	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 7	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 8	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 9	Member Resources (InfoCentral, iiat.org, Ask Regina, Texas Agent, online toolkits, etc.) 10 - extremely important
Consulting Services (management, technology/systems)	Consulting Services (management, technology/systems) 1 - not at all important	Consulting Services (management, technology/systems) 2	Consulting Services (management, technology/systems) 3	Consulting Services (management, technology/systems) 4	Consulting Services (management, technology/systems) 5	Consulting Services (management, technology/systems) 6	Consulting Services (management, technology/systems) 7	Consulting Services (management, technology/systems) 8	Consulting Services (management, technology/systems) 9	Consulting Services (management, technology/systems) 10 - extremely important

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* 8. What are the three greatest challenges facing your agency?

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* 9. How well do IIAT's services and solutions meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 10. What products or service could IIAT provide to help your agency meet its challenges?

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* 11. Overall, how satisfied or dissatisfied are you with IIAT?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Please explain why you're satisfied or dissatisfied.

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* 12. Which of the following words would you use to describe IIAT's services and solutions? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

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* 13. How responsive have we been to your questions or concerns about our services and solutions?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 14. How would you rate the value for money of an IIAT membership?

Excellent

Above average

Average

Below average

Poor

Not sure

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* 15. What is the first word that comes to mind when you think of IIAT?

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* 16. If you could make one change to IIAT, what would it be?

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* 17. How likely is it that you would recommend IIAT membership to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 18. Do you have any other comments, questions, or concerns?

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* 19. Please feel free to provide a testimonial on what IIAT means to you and your agency and why you belong. Provide your name and agency name in case we have questions. In doing so, you provide your permission for us to use your testimonial with others.