Looking back on 2017, what are the three biggest challenges you faced as a Head of SME Banking/Head of Business Banking?

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* 1. Looking back on 2017, what are the three biggest challenges you faced as a Head of SME Banking/Head of Business Banking?

If you could turn back the clock to 1 January 2017, knowing what you know now, what would you have done differently during 2017?

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* 2. If you could turn back the clock to 1 January 2017, knowing what you know now, what would you have done differently during 2017?

Considering the business decisions and trade-off choices you made during the course of 2017, what has yielded the most benefit?

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* 3. Considering the business decisions and trade-off choices you made during the course of 2017, what has yielded the most benefit?

What do you believe will have the greatest impact on SMEs in your country/countries of operation in 2018?

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* 4. What do you believe will have the greatest impact on SMEs in your country/countries of operation in 2018?

If you had US $1 million to spend on a project or program of your choice in 2018, what would you focus on?

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* 5. If you had US $1 million to spend on a project or program of your choice in 2018, what would you focus on?

Which trends do you believe will shape the nature of SME Banking in years to come?

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* 6. Which trends do you believe will shape the nature of SME Banking in years to come?

How would you rate the strength of your SME banking capabilities, going into 2018?

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* 7. How would you rate the strength of your SME banking capabilities, going into 2018?

When you think about the challenges you face, do you think you could benefit from engagements with other Heads of SME or Business Banking across the world?

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* 8. When you think about the challenges you face, do you think you could benefit from engagements with other Heads of SME or Business Banking across the world?

If you could participate in an international study tour this year, which areas would be of interest to you?

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* 9. If you could participate in an international study tour this year, which areas would be of interest to you?

Please tell us about your SME operation.

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* 10. Please tell us about your SME operation.

Kindly provide your name and email address. If you would rather not, you are welcome to keep your identity anonymous.

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* 11. Kindly provide your name and email address. If you would rather not, you are welcome to keep your identity anonymous.

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