IFC Annual SME Outlook Survey

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* 1. Looking back on the past year, what are the three biggest challenges you faced as a Head of SME Banking/Head of Business Banking?

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* 2. If you could turn back the clock to 1 January 2018, knowing what you know now, what would you have done differently during 2018?

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* 3. Considering the business decisions and trade-off choices you made during the course of 2018, what has yielded the most benefit?

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* 4. What do you believe will have the greatest impact on SMEs in your country/countries of operation in 2019?

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* 5. If you had US $1 million to spend on a project or program of your choice in 2019, what would you focus on?

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* 6. Which trends do you believe will shape the nature of SME Banking in years to come?

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* 7. How would you rate the strength of your SME banking capabilities, going into 2019?

Excellent

Above average

Average

Below average

Poor

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* 8. When you think about the challenges you face, do you think you could benefit from engagements with other Heads of SME or Business Banking across the world?

Definitely could add value

Probably could add value

Neutral

Probably would not add value

Definitely would not add value

Are there any particular banks or countries of interest to you?

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* 9. If you could participate in an international study tour this year, which areas would be of interest to you?

SME strategy, segmentation and business model

Product development and innovation

Digital banking and client solutions

Risk management, credit-scoring and collections

Non-financial services for SMEs

Sales effectiveness

Supply-chain finance

Agrifinance

Data analytics

Financing women-owned SMEs and women's markets

Other (please specify)

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* 10. Please tell us about your SME operation.

How many SME clients does your institution serve?

In which country/countries do you offer SME-related financial services?

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* 1. Looking back on the past year, what are the three biggest challenges you faced as a Head of SME Banking/Head of Business Banking?

Question Title

* 2. If you could turn back the clock to 1 January 2018, knowing what you know now, what would you have done differently during 2018?

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* 3. Considering the business decisions and trade-off choices you made during the course of 2018, what has yielded the most benefit?

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* 4. What do you believe will have the greatest impact on SMEs in your country/countries of operation in 2019?

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* 5. If you had US $1 million to spend on a project or program of your choice in 2019, what would you focus on?

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* 6. Which trends do you believe will shape the nature of SME Banking in years to come?

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* 7. How would you rate the strength of your SME banking capabilities, going into 2019?

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* 8. When you think about the challenges you face, do you think you could benefit from engagements with other Heads of SME or Business Banking across the world?

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* 9. If you could participate in an international study tour this year, which areas would be of interest to you?

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* 10. Please tell us about your SME operation.

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* 11. Kindly provide your name and email address. If you would rather not, you are welcome to keep your identity anonymous.