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ICPTA Rider Survey

Dear Rider:  We are conducting a survey to improve ICPTA demand-response service.  

Please help by answering the questions below.  Circle/check the response(s) below that best represents your answer. All responses are confidential.
1.What is the purpose of this trip?
2.Why did you choose to ride the ICPTA service for this trip?  Mark all that apply.
3.If the ICPTA service did not exist, how would you have made this trip?
4.How long have you been using the ICPTA service?
5.On average, how often do you use the ICPTA transit service?
6.Please provide your opinion of the following ICPTA service qualities:
Excellent
Good
Average
Fair
Poor
No Opinion
Cost to ride
Hours of service
Telephone reservation system
Length of window of time for pick-up
7.Overall, how do you rate the ICPTA demand-response service?
Excellent
Good
Average
Fair
Poor
8.Would you use ICPTA transit services to the following locations, if they were available?
Multiple rides per week
1 ride per week
1-3 rides per month
Occasionally
Never
Gates County
Bertie County
Hampton Roads, Virginia
Other locations (please list in comment field)
9.Would you use ICPTA transit services during the following times, if they were available?
Multiple rides per week
1 ride per week
1-3 rides per month
Occasionally
Never
Evening hours
Weekends
10.
On a scale of 0 to 10,
How likely is it that you would recommend ICPTA to a friend or family member?
0 for Not at all likely, 10 for Extremely likely
Not at all likelyExtremely likely
11.Please provide any other comments or suggestions:
Thank you for participating.

If you have any questions, comments, or suggestions, please contact the following:

Taruna Tayal
919-741-5525
ttayal@vhb.com

Candice Andre
919-741-5346
candre@vhb.com