Dear Rider:  We are conducting a survey to improve ICPTA demand-response service.  

Please help by answering the questions below.  Circle/check the response(s) below that best represents your answer. All responses are confidential.

* 1. What is the purpose of this trip?

* 2. Why did you choose to ride the ICPTA service for this trip?  Mark all that apply.

* 3. If the ICPTA service did not exist, how would you have made this trip?

* 4. How long have you been using the ICPTA service?

* 5. On average, how often do you use the ICPTA transit service?

* 6. Please provide your opinion of the following ICPTA service qualities:

  Excellent Good Average Fair Poor No Opinion
Cost to ride
Hours of service
Telephone reservation system
Length of window of time for pick-up

* 7. Overall, how do you rate the ICPTA demand-response service?

* 8. Would you use ICPTA transit services to the following locations, if they were available?

  Multiple rides per week 1 ride per week 1-3 rides per month Occasionally Never
Gates County
Bertie County
Hampton Roads, Virginia
Other locations (please list in comment field)

* 9. Would you use ICPTA transit services during the following times, if they were available?

  Multiple rides per week 1 ride per week 1-3 rides per month Occasionally Never
Evening hours
Weekends

* 10. How likely is it that you would recommend ICPTA to a friend or family member?

Not at all likely
Extremely likely

* 11. Please provide any other comments or suggestions:

Thank you for participating.

If you have any questions, comments, or suggestions, please contact the following:

Taruna Tayal
919-741-5525
ttayal@vhb.com

Candice Andre
919-741-5346
candre@vhb.com

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