Dear Rider:  We are conducting a survey to improve ICPTA demand-response service.  

Please help by answering the questions below.  Circle/check the response(s) below that best represents your answer. All responses are confidential.

What is the purpose of this trip?

Question Title

* 1. What is the purpose of this trip?

Why did you choose to ride the ICPTA service for this trip?  Mark all that apply.

Question Title

* 2. Why did you choose to ride the ICPTA service for this trip?  Mark all that apply.

If the ICPTA service did not exist, how would you have made this trip?

Question Title

* 3. If the ICPTA service did not exist, how would you have made this trip?

How long have you been using the ICPTA service?

Question Title

* 4. How long have you been using the ICPTA service?

On average, how often do you use the ICPTA transit service?

Question Title

* 5. On average, how often do you use the ICPTA transit service?

Please provide your opinion of the following ICPTA service qualities:

Question Title

* 6. Please provide your opinion of the following ICPTA service qualities:

  Excellent Good Average Fair Poor No Opinion
Cost to ride
Hours of service
Telephone reservation system
Length of window of time for pick-up
Overall, how do you rate the ICPTA demand-response service?

Question Title

* 7. Overall, how do you rate the ICPTA demand-response service?

Would you use ICPTA transit services to the following locations, if they were available?

Question Title

* 8. Would you use ICPTA transit services to the following locations, if they were available?

  Multiple rides per week 1 ride per week 1-3 rides per month Occasionally Never
Gates County
Bertie County
Hampton Roads, Virginia
Other locations (please list in comment field)
Would you use ICPTA transit services during the following times, if they were available?

Question Title

* 9. Would you use ICPTA transit services during the following times, if they were available?

  Multiple rides per week 1 ride per week 1-3 rides per month Occasionally Never
Evening hours
Weekends
How likely is it that you would recommend ICPTA to a friend or family member?

Question Title

* 10. How likely is it that you would recommend ICPTA to a friend or family member?

Not at all likely
Extremely likely
Please provide any other comments or suggestions:

Question Title

* 11. Please provide any other comments or suggestions:

Thank you for participating.

If you have any questions, comments, or suggestions, please contact the following:

Taruna Tayal
919-741-5525
ttayal@vhb.com

Candice Andre
919-741-5346
candre@vhb.com

T