Thank you for participating in ICMI's research on call center types. The survey should take you no more than 15 to 20 minutes to complete. Please let me know if you have any questions by emailing me at

For your participation, you're eligible to participate in our drawings for two iPod Shuffles, an iPad and a complimentary pass to ICMI's Call Center Demo. To see the full contest rules click here.

This research is sponsored by Five9.

(Note that sponsors do not have access to individual survey results.) Best regards, Layne Holley Director of Community Services ICMI
3% of survey complete.