SurveyMonkey Powered Online Survey

Brokers, help us rate your MGAs!

What qualities do you look for in a partner MGA? Tell us how well they are performing.

Insurance Business Canada is reaching out to brokers to help us uncover the best businesses in the industry.

Your participation in this survey ensures that our industry recognizes priorities in the producer/wholesale relationship. We want to award the best businesses in the industry and celebrate their achievements and excellence.

The survey takes only a few minutes to complete, and producers have the option to rate up to three MGAs. Look out for the results in the October issue of IBC and online.

Deadline to complete is July 24, 2020.

For any questions or clarifications, you may send an email to charlyn.macaraeg@keymedia.com

Question Title

* 1. Please enter your email address (this will not be shared or published):

Question Title

* 2. When looking for a wholesale/MGA partner, what are the THREE most important qualities/aspects you consider?

Pricing

Underwriting responsiveness/turnaround time

Claims support

Range of products

Technology/automation

Marketing support

Reputation

Technical expertise and product knowledge

Compensation (commission, bonuses, profit-share, etc.)

Geographical reach

Other (please specify):

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* 3. What is the primary wholesale broker or MGA you work with? (please name only one company; you will have the option to rate additional companies)

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* 4. How would you rate your primary wholesaler/MGA in the following areas on a scale of 1-10 (1 - poor, 10 - excellent)?

	1	2	3	4	5	6	7	8	9	10
Compensation	Compensation 1	Compensation 2	Compensation 3	Compensation 4	Compensation 5	Compensation 6	Compensation 7	Compensation 8	Compensation 9	Compensation 10
Feedback/How can this service improve?
Customer service	Customer service 1	Customer service 2	Customer service 3	Customer service 4	Customer service 5	Customer service 6	Customer service 7	Customer service 8	Customer service 9	Customer service 10
Feedback/How can this service improve?
Marketing support	Marketing support 1	Marketing support 2	Marketing support 3	Marketing support 4	Marketing support 5	Marketing support 6	Marketing support 7	Marketing support 8	Marketing support 9	Marketing support 10
Feedback/How can this service improve?
Overall relationship and communication	Overall relationship and communication 1	Overall relationship and communication 2	Overall relationship and communication 3	Overall relationship and communication 4	Overall relationship and communication 5	Overall relationship and communication 6	Overall relationship and communication 7	Overall relationship and communication 8	Overall relationship and communication 9	Overall relationship and communication 10
Feedback/How can this service improve?
Technical expertise and product knowledge	Technical expertise and product knowledge 1	Technical expertise and product knowledge 2	Technical expertise and product knowledge 3	Technical expertise and product knowledge 4	Technical expertise and product knowledge 5	Technical expertise and product knowledge 6	Technical expertise and product knowledge 7	Technical expertise and product knowledge 8	Technical expertise and product knowledge 9	Technical expertise and product knowledge 10
Feedback/How can this service improve?
Pricing	Pricing 1	Pricing 2	Pricing 3	Pricing 4	Pricing 5	Pricing 6	Pricing 7	Pricing 8	Pricing 9	Pricing 10
Feedback/How can this service improve?
Range of products	Range of products 1	Range of products 2	Range of products 3	Range of products 4	Range of products 5	Range of products 6	Range of products 7	Range of products 8	Range of products 9	Range of products 10
Feedback/How can this service improve?
Technology and automation	Technology and automation 1	Technology and automation 2	Technology and automation 3	Technology and automation 4	Technology and automation 5	Technology and automation 6	Technology and automation 7	Technology and automation 8	Technology and automation 9	Technology and automation 10
Feedback/How can this service improve?
Underwriting responsiveness/turnaround time	Underwriting responsiveness/turnaround time 1	Underwriting responsiveness/turnaround time 2	Underwriting responsiveness/turnaround time 3	Underwriting responsiveness/turnaround time 4	Underwriting responsiveness/turnaround time 5	Underwriting responsiveness/turnaround time 6	Underwriting responsiveness/turnaround time 7	Underwriting responsiveness/turnaround time 8	Underwriting responsiveness/turnaround time 9	Underwriting responsiveness/turnaround time 10
Feedback/How can this service improve?

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* 5. Do you have claims experience with your primary wholesaler/MGA?
If YES, please rate your claims support experience below on a scale of 1-10 (1 - poor, 10 - excellent).

	1	2	3	4	5	6	7	8	9	10
Claims Support	Claims Support 1	Claims Support 2	Claims Support 3	Claims Support 4	Claims Support 5	Claims Support 6	Claims Support 7	Claims Support 8	Claims Support 9	Claims Support 10
Feedback/How can this service improve?

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* 6. How could your primary wholesale broker/MGA improve its overall performance?

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* 7. How do you find wholesale brokers/MGA partners? (please check all that apply)

Referral

Internet/Search engine

Editorial piece

Social Media

Other:

Question Title

* 1. Please enter your email address (this will not be shared or published):

Question Title

* 2. When looking for a wholesale/MGA partner, what are the THREE most important qualities/aspects you consider?

Question Title

* 3. What is the primary wholesale broker or MGA you work with? (please name only one company; you will have the option to rate additional companies)

Question Title

* 4. How would you rate your primary wholesaler/MGA in the following areas on a scale of 1-10 (1 - poor, 10 - excellent)?

Question Title

* 5. Do you have claims experience with your primary wholesaler/MGA? If YES, please rate your claims support experience below on a scale of 1-10 (1 - poor, 10 - excellent).

Question Title

* 6. How could your primary wholesale broker/MGA improve its overall performance?

Question Title

* 7. How do you find wholesale brokers/MGA partners? (please check all that apply)

* 5. Do you have claims experience with your primary wholesaler/MGA?
If YES, please rate your claims support experience below on a scale of 1-10 (1 - poor, 10 - excellent).