SurveyMonkey Powered Online Survey

Brokers, are your carriers performing to your satisfaction?

A healthy broker and carrier relationship is essential for the success of both businesses, and IBC wants to know how your carriers are performing in key aspects, and what they can do to improve their services to the broker distribution channel.

With your feedback, we will uncover the best performing carriers in the industry in our upcoming Five-Star Carriers issue in August.

Deadline to complete: May 29, 2020

Please contact jhana.centeno@keymedia.com for any questions or clarifications.

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* 1. Please enter your email address (this will not be published nor shared to any third party)

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* 2. When looking for an insurance carrier partner, what are the THREE most important qualities/aspects you consider?

Claims processing

Underwriting expertise

Commitment to the broker channel

Technology and automation

Quick quotes

Range of products

Competitive rates

Product training and marketing support

Other (please specify)

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* 3. Please name the primary P&C carrier you work with (Please name only one company; you will be given a chance to rate additional carriers)

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* 4. How would you rate your primary insurance carrier on the following key areas on a scale of 1-5 (1 -Very poor, 5-Excellent)?

	Very poor	Poor	Satisfactory	Good	Excellent
Underwriting expertise	Underwriting expertise Very poor	Underwriting expertise Poor	Underwriting expertise Satisfactory	Underwriting expertise Good	Underwriting expertise Excellent
Feedback/How can this be improved?
Technology and automation	Technology and automation Very poor	Technology and automation Poor	Technology and automation Satisfactory	Technology and automation Good	Technology and automation Excellent
Feedback/How can this be improved?
Commitment to the broker distribution channel	Commitment to the broker distribution channel Very poor	Commitment to the broker distribution channel Poor	Commitment to the broker distribution channel Satisfactory	Commitment to the broker distribution channel Good	Commitment to the broker distribution channel Excellent
Feedback/How can this be improved?
Claims processing	Claims processing Very poor	Claims processing Poor	Claims processing Satisfactory	Claims processing Good	Claims processing Excellent
Feedback/How can this be improved?
Quick quotes	Quick quotes Very poor	Quick quotes Poor	Quick quotes Satisfactory	Quick quotes Good	Quick quotes Excellent
Feedback/How can this be improved?
Product training and marketing support	Product training and marketing support Very poor	Product training and marketing support Poor	Product training and marketing support Satisfactory	Product training and marketing support Good	Product training and marketing support Excellent
Feedback/How can this be improved?
Competitive rates	Competitive rates Very poor	Competitive rates Poor	Competitive rates Satisfactory	Competitive rates Good	Competitive rates Excellent
Feedback/How can this be improved?
Product range	Product range Very poor	Product range Poor	Product range Satisfactory	Product range Good	Product range Excellent
Feedback/How can this be improved?

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* 5. How could your primary carrier improve its overall performance?

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* 6. Overall, how satisfied are you with this insurance partner?

Very dissatisfied

Dissatisfied

Not sure

Satisfied

Very satisfied

Very dissatisfied

Dissatisfied

Not sure

Satisfied

Very satisfied