We want to hear from you!

IATA is the airline trade association representing some 290 commercial airlines worldwide, accounting for more than 80% of the global traffic. IATA mission is to represent, lead and serve the airline industry. On the cargo side, IATA is committed to delivering enhanced value for the industry by driving a safe, secure, profitable, and sustainable air cargo supply chain.
We would really appreciate your contribution to this 4th Global Shippers' Survey, which will help IATA and its airline members better understand their customers and improve their service.
With this questionnaire (which takes between 5 & 10 minutes to complete), we seek shippers' perceptions, experiences, and expectations when using air to transport their goods. IATA will share this survey's aggregated and anonymous outcomes at the next World Cargo Symposium (WCS) in London next September.