IACC Annual Convention 2020 Feedback Survey

Meeting Evaluation

IACC Annual Convention
Jan. 15-17, 2020
J.W. Marriott Marquis - Miami, Florida

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Directions: Please read each statement and check the appropriate number for your rating. In addition, we appreciate any additional comments that will help us improve.

Thank you for taking the time to complete the evaluation!

Question Title

* 1. Please rate the following:

	Excellent	Good	Neutral	Bad	Terrible	N/A
Wednesday Night's 50th Anniversary Celebration	Wednesday Night's 50th Anniversary Celebration Excellent	Wednesday Night's 50th Anniversary Celebration Good	Wednesday Night's 50th Anniversary Celebration Neutral	Wednesday Night's 50th Anniversary Celebration Bad	Wednesday Night's 50th Anniversary Celebration Terrible	Wednesday Night's 50th Anniversary Celebration N/A
Thursday Lunch	Thursday Lunch Excellent	Thursday Lunch Good	Thursday Lunch Neutral	Thursday Lunch Bad	Thursday Lunch Terrible	Thursday Lunch N/A
Thursday Night's Special Event - Ball & Chain	Thursday Night's Special Event - Ball & Chain Excellent	Thursday Night's Special Event - Ball & Chain Good	Thursday Night's Special Event - Ball & Chain Neutral	Thursday Night's Special Event - Ball & Chain Bad	Thursday Night's Special Event - Ball & Chain Terrible	Thursday Night's Special Event - Ball & Chain N/A
Breakfasts and Breaks	Breakfasts and Breaks Excellent	Breakfasts and Breaks Good	Breakfasts and Breaks Neutral	Breakfasts and Breaks Bad	Breakfasts and Breaks Terrible	Breakfasts and Breaks N/A

Additional Comments

Question Title

* 2. Please rate the following on the Convention Hotel - J.W. Marriott Marquis:

	Excellent	Good	Neutral	Bad	Terrible	N/A
The Facilities	The Facilities Excellent	The Facilities Good	The Facilities Neutral	The Facilities Bad	The Facilities Terrible	The Facilities N/A
Guest Rooms	Guest Rooms Excellent	Guest Rooms Good	Guest Rooms Neutral	Guest Rooms Bad	Guest Rooms Terrible	Guest Rooms N/A
Service	Service Excellent	Service Good	Service Neutral	Service Bad	Service Terrible	Service N/A

Additional Comments

Question Title

* 3. What would you prefer to have within walking distance from the hotel?

Beach

Restaurants, Shops, Exploring the city

No preference

Other (please specify)

Question Title

* 4. Thursday, Jan. 16, 2020
9:00 a.m. - State of the Industry
Moderator: Jessica Hartmann, IACC, Minneapolis, MN
Panelists: Phil Lattanzio, CLLA, Rolling Meadows, IL; Mark Neeb, ACA International, Minneapolis, MN; Jan Stieger, RMA, Sacramento, CA; Elizabeth Terry, NCBA, University Park, FL; and Tony Terry, IACC, Simi Valley, CA

	Excellent	Good	Neutral	Bad	Terrible
The speakers demonstrated credibility & mastery in the profession.	The speakers demonstrated credibility & mastery in the profession. Excellent	The speakers demonstrated credibility & mastery in the profession. Good	The speakers demonstrated credibility & mastery in the profession. Neutral	The speakers demonstrated credibility & mastery in the profession. Bad	The speakers demonstrated credibility & mastery in the profession. Terrible
The speakers were effective in communicating information.	The speakers were effective in communicating information. Excellent	The speakers were effective in communicating information. Good	The speakers were effective in communicating information. Neutral	The speakers were effective in communicating information. Bad	The speakers were effective in communicating information. Terrible
The speakers thoroughly answered or addressed participants’ questions.	The speakers thoroughly answered or addressed participants’ questions. Excellent	The speakers thoroughly answered or addressed participants’ questions. Good	The speakers thoroughly answered or addressed participants’ questions. Neutral	The speakers thoroughly answered or addressed participants’ questions. Bad	The speakers thoroughly answered or addressed participants’ questions. Terrible
The speakers initiated relevant discussion.	The speakers initiated relevant discussion. Excellent	The speakers initiated relevant discussion. Good	The speakers initiated relevant discussion. Neutral	The speakers initiated relevant discussion. Bad	The speakers initiated relevant discussion. Terrible

Additional comments:

Question Title

* 5. Thursday, Jan. 16, 2020
11:00 a.m. - Keynote: Keep On Pushing
Devon Harris, Devon Harris & Associates, Conger, NY

	Excellent	Good	Neutral	Bad	Terrible
The speaker demonstrated credibility & mastery in the profession.	The speaker demonstrated credibility & mastery in the profession. Excellent	The speaker demonstrated credibility & mastery in the profession. Good	The speaker demonstrated credibility & mastery in the profession. Neutral	The speaker demonstrated credibility & mastery in the profession. Bad	The speaker demonstrated credibility & mastery in the profession. Terrible
The speaker was effective in communicating information.	The speaker was effective in communicating information. Excellent	The speaker was effective in communicating information. Good	The speaker was effective in communicating information. Neutral	The speaker was effective in communicating information. Bad	The speaker was effective in communicating information. Terrible
The speaker thoroughly answered or addressed participants’ questions.	The speaker thoroughly answered or addressed participants’ questions. Excellent	The speaker thoroughly answered or addressed participants’ questions. Good	The speaker thoroughly answered or addressed participants’ questions. Neutral	The speaker thoroughly answered or addressed participants’ questions. Bad	The speaker thoroughly answered or addressed participants’ questions. Terrible
The speaker initiated relevant discussion.	The speaker initiated relevant discussion. Excellent	The speaker initiated relevant discussion. Good	The speaker initiated relevant discussion. Neutral	The speaker initiated relevant discussion. Bad	The speaker initiated relevant discussion. Terrible

Additional comments:

Question Title

* 6. Thursday, Jan. 16, 2020
1:10 p.m. - How to Leverage the Triadic System - Viewpoints From All Three Sides of the Table
Moderator: Wanda Borges, Borges & Associates, LLC, Syosset, NY
Panelists: Nancy Hamilton, American Lawyers Quarterly, Cleveland, OH; Robert Ingold, Commercial Collection Corp. of NY, Tonawanda, NY; Kevin Posen, Teller, Levit, & Silvertrust, P.C., Chicago, IL.

	Excellent	Good	Neutral	Bad	Terrible
The speaker demonstrated credibility & mastery in the profession.	The speaker demonstrated credibility & mastery in the profession. Excellent	The speaker demonstrated credibility & mastery in the profession. Good	The speaker demonstrated credibility & mastery in the profession. Neutral	The speaker demonstrated credibility & mastery in the profession. Bad	The speaker demonstrated credibility & mastery in the profession. Terrible
The speaker was effective in communicating information.	The speaker was effective in communicating information. Excellent	The speaker was effective in communicating information. Good	The speaker was effective in communicating information. Neutral	The speaker was effective in communicating information. Bad	The speaker was effective in communicating information. Terrible
The speaker thoroughly answered or addressed participants’ questions.	The speaker thoroughly answered or addressed participants’ questions. Excellent	The speaker thoroughly answered or addressed participants’ questions. Good	The speaker thoroughly answered or addressed participants’ questions. Neutral	The speaker thoroughly answered or addressed participants’ questions. Bad	The speaker thoroughly answered or addressed participants’ questions. Terrible
The speaker initiated relevant discussion.	The speaker initiated relevant discussion. Excellent	The speaker initiated relevant discussion. Good	The speaker initiated relevant discussion. Neutral	The speaker initiated relevant discussion. Bad	The speaker initiated relevant discussion. Terrible

Additional comments:

Question Title

* 7. Thursday, Jan. 16, 2020
2:15 p.m. - Successful Succession Planning Starts Today
Sandra Long, Achievements Through Coaching, Rancho Palos Verdes, CA

	Excellent	Good	Neutral	Bad	Terrible
The speaker demonstrated credibility & mastery in the profession.	The speaker demonstrated credibility & mastery in the profession. Excellent	The speaker demonstrated credibility & mastery in the profession. Good	The speaker demonstrated credibility & mastery in the profession. Neutral	The speaker demonstrated credibility & mastery in the profession. Bad	The speaker demonstrated credibility & mastery in the profession. Terrible
The speaker was effective in communicating information.	The speaker was effective in communicating information. Excellent	The speaker was effective in communicating information. Good	The speaker was effective in communicating information. Neutral	The speaker was effective in communicating information. Bad	The speaker was effective in communicating information. Terrible
The speaker thoroughly answered or addressed participants’ questions.	The speaker thoroughly answered or addressed participants’ questions. Excellent	The speaker thoroughly answered or addressed participants’ questions. Good	The speaker thoroughly answered or addressed participants’ questions. Neutral	The speaker thoroughly answered or addressed participants’ questions. Bad	The speaker thoroughly answered or addressed participants’ questions. Terrible
The speaker initiated relevant discussion.	The speaker initiated relevant discussion. Excellent	The speaker initiated relevant discussion. Good	The speaker initiated relevant discussion. Neutral	The speaker initiated relevant discussion. Bad	The speaker initiated relevant discussion. Terrible

Additional comments:

Question Title

* 8. Thursday, Jan. 16, 2020
3:30 p.m. - Collections AI & Automation is Not Science fiction or Future Tech
Panelists: Joe Batie, Caine & Weiner, Sherman Oaks, CA; Mike Fuller, Interactions, Franklin, MA; Stephen Wolf, McCarthy, Burgess & Wolff, Cleveland, OH.

	Excellent	Good	Neutral	Bad	Terrible
The moderators demonstrated credibility & mastery in the profession.	The moderators demonstrated credibility & mastery in the profession. Excellent	The moderators demonstrated credibility & mastery in the profession. Good	The moderators demonstrated credibility & mastery in the profession. Neutral	The moderators demonstrated credibility & mastery in the profession. Bad	The moderators demonstrated credibility & mastery in the profession. Terrible
The moderators were effective in communicating information.	The moderators were effective in communicating information. Excellent	The moderators were effective in communicating information. Good	The moderators were effective in communicating information. Neutral	The moderators were effective in communicating information. Bad	The moderators were effective in communicating information. Terrible
The moderators thoroughly answered or addressed participants’ questions.	The moderators thoroughly answered or addressed participants’ questions. Excellent	The moderators thoroughly answered or addressed participants’ questions. Good	The moderators thoroughly answered or addressed participants’ questions. Neutral	The moderators thoroughly answered or addressed participants’ questions. Bad	The moderators thoroughly answered or addressed participants’ questions. Terrible
The moderators initiated relevant discussion.	The moderators initiated relevant discussion. Excellent	The moderators initiated relevant discussion. Good	The moderators initiated relevant discussion. Neutral	The moderators initiated relevant discussion. Bad	The moderators initiated relevant discussion. Terrible

Additional comments:

Question Title

* 9. Friday, Jan. 17, 2020
8:45 a.m. - Focus on Cyber Security
Speaker: Leslie Bender, BCA Financial Services, Inc., Miami, FL.

	Excellent	Good	Neutral	Bad	Terrible
The moderators demonstrated credibility & mastery in the profession.	The moderators demonstrated credibility & mastery in the profession. Excellent	The moderators demonstrated credibility & mastery in the profession. Good	The moderators demonstrated credibility & mastery in the profession. Neutral	The moderators demonstrated credibility & mastery in the profession. Bad	The moderators demonstrated credibility & mastery in the profession. Terrible
The moderators were effective in communicating information.	The moderators were effective in communicating information. Excellent	The moderators were effective in communicating information. Good	The moderators were effective in communicating information. Neutral	The moderators were effective in communicating information. Bad	The moderators were effective in communicating information. Terrible
The moderators thoroughly answered or addressed participants’ questions.	The moderators thoroughly answered or addressed participants’ questions. Excellent	The moderators thoroughly answered or addressed participants’ questions. Good	The moderators thoroughly answered or addressed participants’ questions. Neutral	The moderators thoroughly answered or addressed participants’ questions. Bad	The moderators thoroughly answered or addressed participants’ questions. Terrible
The moderators initiated relevant discussion.	The moderators initiated relevant discussion. Excellent	The moderators initiated relevant discussion. Good	The moderators initiated relevant discussion. Neutral	The moderators initiated relevant discussion. Bad	The moderators initiated relevant discussion. Terrible

Additional comments:

Question Title

* 10. Friday, Jan. 17, 2020
10:00 a.m. - Hot Topics in the Commercial Collection Industry
Moderators: Randy Frazee, BARR Credit Services, Inc. Tucson, AZ; Greg Cohen, Caine & Weiner, Sherman Oaks, CA.

? Insert text from...–

	Excellent	Good	Neutral	Bad	Terrible
The speaker demonstrated credibility & mastery in the profession.	The speaker demonstrated credibility & mastery in the profession. Excellent	The speaker demonstrated credibility & mastery in the profession. Good	The speaker demonstrated credibility & mastery in the profession. Neutral	The speaker demonstrated credibility & mastery in the profession. Bad	The speaker demonstrated credibility & mastery in the profession. Terrible
The speaker were effective in communicating information.	The speaker were effective in communicating information. Excellent	The speaker were effective in communicating information. Good	The speaker were effective in communicating information. Neutral	The speaker were effective in communicating information. Bad	The speaker were effective in communicating information. Terrible
The speaker thoroughly answered or addressed participants’ questions.	The speaker thoroughly answered or addressed participants’ questions. Excellent	The speaker thoroughly answered or addressed participants’ questions. Good	The speaker thoroughly answered or addressed participants’ questions. Neutral	The speaker thoroughly answered or addressed participants’ questions. Bad	The speaker thoroughly answered or addressed participants’ questions. Terrible
The speaker initiated relevant discussion.	The speaker initiated relevant discussion. Excellent	The speaker initiated relevant discussion. Good	The speaker initiated relevant discussion. Neutral	The speaker initiated relevant discussion. Bad	The speaker initiated relevant discussion. Terrible

Additional comments:

Question Title

* 11. Why did you attend this Convention?

Agenda

Location

Price

Other

Please explain

Question Title

* 12. Did this Convention meet your expectations?

Yes

Please explain

IACC Annual Convention 2020 Feedback Survey

Meeting Evaluation

Question Title

* 1. Please rate the following:

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* 2. Please rate the following on the Convention Hotel - J.W. Marriott Marquis:

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* 3. What would you prefer to have within walking distance from the hotel?

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* 5. Thursday, Jan. 16, 2020
11:00 a.m. - Keynote: Keep On Pushing
Devon Harris, Devon Harris & Associates, Conger, NY

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* 7. Thursday, Jan. 16, 2020
2:15 p.m. - Successful Succession Planning Starts Today
Sandra Long, Achievements Through Coaching, Rancho Palos Verdes, CA

Question Title

* 8. Thursday, Jan. 16, 2020
3:30 p.m. - Collections AI & Automation is Not Science fiction or Future Tech
Panelists: Joe Batie, Caine & Weiner, Sherman Oaks, CA; Mike Fuller, Interactions, Franklin, MA; Stephen Wolf, McCarthy, Burgess & Wolff, Cleveland, OH.

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* 9. Friday, Jan. 17, 2020
8:45 a.m. - Focus on Cyber Security
Speaker: Leslie Bender, BCA Financial Services, Inc., Miami, FL.

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* 10. Friday, Jan. 17, 2020
10:00 a.m. - Hot Topics in the Commercial Collection Industry
Moderators: Randy Frazee, BARR Credit Services, Inc. Tucson, AZ; Greg Cohen, Caine & Weiner, Sherman Oaks, CA.

? Insert text from...–

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* 11. Why did you attend this Convention?

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* 12. Did this Convention meet your expectations?

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* 13. Are there any specific topics or speakers that you would like to see IACC have at a future meeting?

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* 14. Overall comments on the IACC Annual Convention 2019.

IACC Annual Convention 2020 Feedback Survey

Meeting Evaluation

Question Title

* 1. Please rate the following:

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* 2. Please rate the following on the Convention Hotel - J.W. Marriott Marquis:

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* 3. What would you prefer to have within walking distance from the hotel?

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* 5. Thursday, Jan. 16, 202011:00 a.m. - Keynote: Keep On PushingDevon Harris, Devon Harris & Associates, Conger, NY

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* 7. Thursday, Jan. 16, 20202:15 p.m. - Successful Succession Planning Starts TodaySandra Long, Achievements Through Coaching, Rancho Palos Verdes, CA

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* 8. Thursday, Jan. 16, 20203:30 p.m. - Collections AI & Automation is Not Science fiction or Future TechPanelists: Joe Batie, Caine & Weiner, Sherman Oaks, CA; Mike Fuller, Interactions, Franklin, MA; Stephen Wolf, McCarthy, Burgess & Wolff, Cleveland, OH.

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* 9. Friday, Jan. 17, 20208:45 a.m. - Focus on Cyber SecuritySpeaker: Leslie Bender, BCA Financial Services, Inc., Miami, FL.

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* 10. Friday, Jan. 17, 202010:00 a.m. - Hot Topics in the Commercial Collection IndustryModerators: Randy Frazee, BARR Credit Services, Inc. Tucson, AZ; Greg Cohen, Caine & Weiner, Sherman Oaks, CA. ? Insert text from...–

Question Title

* 11. Why did you attend this Convention?

Question Title

* 12. Did this Convention meet your expectations?

Question Title

* 13. Are there any specific topics or speakers that you would like to see IACC have at a future meeting?

Question Title

* 14. Overall comments on the IACC Annual Convention 2019.

* 5. Thursday, Jan. 16, 2020
11:00 a.m. - Keynote: Keep On Pushing
Devon Harris, Devon Harris & Associates, Conger, NY

* 7. Thursday, Jan. 16, 2020
2:15 p.m. - Successful Succession Planning Starts Today
Sandra Long, Achievements Through Coaching, Rancho Palos Verdes, CA

* 8. Thursday, Jan. 16, 2020
3:30 p.m. - Collections AI & Automation is Not Science fiction or Future Tech
Panelists: Joe Batie, Caine & Weiner, Sherman Oaks, CA; Mike Fuller, Interactions, Franklin, MA; Stephen Wolf, McCarthy, Burgess & Wolff, Cleveland, OH.

* 9. Friday, Jan. 17, 2020
8:45 a.m. - Focus on Cyber Security
Speaker: Leslie Bender, BCA Financial Services, Inc., Miami, FL.

* 10. Friday, Jan. 17, 2020
10:00 a.m. - Hot Topics in the Commercial Collection Industry
Moderators: Randy Frazee, BARR Credit Services, Inc. Tucson, AZ; Greg Cohen, Caine & Weiner, Sherman Oaks, CA.

? Insert text from...–