Question Title

* Customer Service

  Yes No
Do you have customer complaints that are hard to resolve?
Do you use data from customers and internal operations as the primary driver to decision making?
Have you reorganized recently to better serve customers but not much has changed regarding customer service satisfaction?

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* Impact of strategy

  Special projects Fundamental operations
Is strategy changing your fundamental operations or just generating special projects?

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* Work groups

  Individual Roles Natural Work Groups
Are employees pushing for clarifying individual roles or forming natural work groups?

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* Work Steps

  Yes No
Does work involve more paper documents and complexity than necessary?
Are handoffs between employees and groups frequently the source of errors, confusion, or friction?
Are you able to incorporate consistent processes as you grow into new regions and globally?
Have external regulations been incorporated into the work processes so they are smooth and easy to satisfy?
Can new employees quickly perform their primary tasks as the company prefers them to be performed?
Have you tried to make improvements in the company but have not seen the results you wanted?

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* Error

  Who made the mistake? What went wrong?
Is the most common first response to an error to ask "Who made that mistake" or "What went wrong"?

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* Leadership

  Yes No
Are executives prioritizing work in their own division first before projects that benefit the company as a whole?

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* Work problems

  Leaders provide answers Leaders coach employees
Do leaders provide answers to work problems or coach employees and teams to find answers on their own?

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* Expertise

  Yes No
Does the company value the ability to analyze problems as much as it values domain expertise?

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Question Title

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