All Survey responses are kept completely confidential.

Question Title

All Survey responses are kept completely confidential.

Who would you contact for assistance if you are having trouble with Boost transactions? (Please select all that apply)

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Who would you contact for assistance if you are having trouble with Boost transactions? (Please select all that apply)

Where in the Sales Portal can you find the Device Re-Sku Tool?

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Where in the Sales Portal can you find the Device Re-Sku Tool?

Where can you find the BYOD eligibility device list?

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Where can you find the BYOD eligibility device list?

What information can be found in the BYOD Eligible Device list?

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What information can be found in the BYOD Eligible Device list?

Where do you go to De-Enroll a Customer from Boost Premier?

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Where do you go to De-Enroll a Customer from Boost Premier?

Which of the following are best practices to obtain promotional information and to ensure you are always “Customer Ready”? (Please select all that apply)

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Which of the following are best practices to obtain promotional information and to ensure you are always “Customer Ready”? (Please select all that apply)

If a Customer walks in and says they have no service, what steps should you take? (Please number steps from 1 to 4)

Question Title

If a Customer walks in and says they have no service, what steps should you take? (Please number steps from 1 to 4)

  1 2 3 4
Call Hyper iCare
Reboot device by powering off then on
Refresh the device's Network with ##72786# (Android) or ##25327# (iPhone)
Make sure the Data is turned on & update the network under settings
What is the first thing you should do before starting a Family Plan?

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What is the first thing you should do before starting a Family Plan?

What’s the most convenient way to help a Customer change their phone number?

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What’s the most convenient way to help a Customer change their phone number?

How do you suspend a Customer’s account when they lose or have a device stolen?

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How do you suspend a Customer’s account when they lose or have a device stolen?

To better service your Customers, where can you get compatible Boost Mobile and BYOD Sim cards?

Question Title

To better service your Customers, where can you get compatible Boost Mobile and BYOD Sim cards?

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