Hyper iCare - Tools & Tips Quiz Question Title All Survey responses are kept completely confidential. Your Name: Store Name: Sales Portal ID: Question Title Who would you contact for assistance if you are having trouble with Boost transactions? (Please select all that apply) Hyper iCare Chat Boost Dealer Care (855-332-5375) Hyper iCare (914-665-2020) Other (please specify) Question Title Where in the Sales Portal can you find the Device Re-Sku Tool? Quick Links New Alerts Quick Action Manage Tab Question Title Where can you find the BYOD eligibility device list? boostmobile.com Sales Portal - Quick Links Hyperlink - Breaking News Sales Portal - Quick Actions Question Title What information can be found in the BYOD Eligible Device list? Device name & Model # Compatible ICCID (Sim Card) Activation process & Specific carriers & MVNO’s example: Verizon, AT&T, T-Mobile, Purchased from EOM (EOM= not purchased from any specific carrier) All of the above Question Title Where do you go to De-Enroll a Customer from Boost Premier? Call into to Hyper iCare Email voiceofthecustomer@boostmobile.com Call into Boost Care Sales Portal – Manage Question Title Which of the following are best practices to obtain promotional information and to ensure you are always “Customer Ready”? (Please select all that apply) Attend or replay SPG’s webcasts Read Boost Mobile’s weekly newsletter: "The Buzz" Call Boost to ask Sales Portal’s Current Promotions Call Hyperlink Field Rep Question Title If a Customer walks in and says they have no service, what steps should you take? (Please number steps from 1 to 4) 4 1 2 3 Call Hyper iCare Call Hyper iCare 4 Call Hyper iCare 1 Call Hyper iCare 2 Call Hyper iCare 3 Reboot device by powering off then on Reboot device by powering off then on 4 Reboot device by powering off then on 1 Reboot device by powering off then on 2 Reboot device by powering off then on 3 Refresh the device's Network with ##72786# (Android) or ##25327# (iPhone) Refresh the device's Network with ##72786# (Android) or ##25327# (iPhone) 4 Refresh the device's Network with ##72786# (Android) or ##25327# (iPhone) 1 Refresh the device's Network with ##72786# (Android) or ##25327# (iPhone) 2 Refresh the device's Network with ##72786# (Android) or ##25327# (iPhone) 3 Make sure the Data is turned on & update the network under settings Make sure the Data is turned on & update the network under settings 4 Make sure the Data is turned on & update the network under settings 1 Make sure the Data is turned on & update the network under settings 2 Make sure the Data is turned on & update the network under settings 3 Question Title What steps should you take before starting a Family Plan? Make sure Customer is not enrolled in Premier Program Make sure Secondary lines are in the same monthly plan as the primary line Add funds to the Primary Line All of the above Question Title What’s the most convenient way to help a Customer change their phone number? Call Hyper iCare and charge $15 to the Customer Go to boostmobile.com and change the number without a fee Tell the Customer you can’t and guide them to the next Boost Location None of the above Question Title How do you suspend a Customer’s account when they lose or have a device stolen? Call Hyper iCare for assistance Tell the Customer they can’t suspend the account Go to boostmobile.com and suspend it in less than minute Go to the Sales Portal Question Title To better service your Customers, where can you get compatible Boost Mobile and BYOD Sim cards? Order through Hyperlink’s Online Account Access Order through Hyperlink’s Online Account Access Order through Hyperlink’s Online Account Access You got that right, always order through Hyperlink’s Online Account Access and keep them in stock! Done
