If you have interacted with North Bay Hydro within the last 30 days, you can fill out this survey for a chance to win a $100 credit on your North Bay Hydro bill.

1. What was the date of your contact with North Bay Hydro Distribution Ltd (NBHDL)?


2. What was the purpose for your contact with North Bay Hydro Distribution Ltd (NBHDL)?

3. How did you communicate with NBHDL?

4. How knowledgeable did our support staff seem to you?

5. How clear was the information that the support staff provided you?

6. How many of your questions/problems (concerns) were resolved?

7. How satisfied were you with how the support staff resolved your most recent problem (concern).

8. How many times did you contact NBHDL before your problem (concern) was resolved?

9. If your problem (concern) was not resolved did our staff offer to follow-up?

10. How would you describe the support staff’s professionalism?

11. Customer Account Number
If you would like to be entered for a chance to win $100 off your North Bay Hydro bill, please provide your Customer Account Number as it appears on your bill.