If you have interacted with North Bay Hydro within the last 30 days, you can fill out this survey for a chance to win a $100 credit on your North Bay Hydro bill.

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1. What was the date of your contact with North Bay Hydro Distribution Ltd (NBHDL)?

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2. What was the purpose for your contact with North Bay Hydro Distribution Ltd (NBHDL)?

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3. How did you communicate with NBHDL?

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4. How knowledgeable did our support staff seem to you?

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5. How clear was the information that the support staff provided you?

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6. How many of your questions/problems (concerns) were resolved?

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7. How satisfied were you with how the support staff resolved your most recent problem (concern).

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8. How many times did you contact NBHDL before your problem (concern) was resolved?

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9. If your problem (concern) was not resolved did our staff offer to follow-up?

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10. How would you describe the support staff’s professionalism?

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11. Customer Account Number
If you would like to be entered for a chance to win $100 off your North Bay Hydro bill, please provide your Customer Account Number as it appears on your bill.

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