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* 1. How long was your wait to schedule your services with a DME representative from our office?

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* 2. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

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* 3. How well did you feel TPSC's DME representative understood what your needs were?

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* 4. How knowledgeable did TPSC's DME representative seem during the instruction and explanation of the DME device and supplies?

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* 5. Would you say that TPSC's DME representative was able to provide you with a comfortable, and appropriately fitting mask?

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* 6. Were you informed of your financial obligation prior to your appointment?

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* 7. Was the financial information that you received prior to the appointment easy to understand? 

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* 8. How well did TPSC's DME representative explain the use and care of the machine and supplies?

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* 9. Please choose from the following options which best describes your overall DME customer service satisfaction received and please share your comments:   

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* 10. How likely is it that you would recommend TPSC's DME services to a friend or colleague?

Not at all likely
Extremely likely

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