Housing Authority of the City of Arlington

The Housing Authority of the City of Arlington strives to provide excellent customer service in a timely and efficient manner. Please complete the questions below to help us better serve you.

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* 1. Are you a

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* 2. Name of Housing staff that assisted you, if known:

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* 3. Type of contact with Housing Staff:

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* 4. Type of program, if known:

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* 5. Please rate the timeliness of service received:

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* 6. Please rate the quality of customer service received:

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* 7. Please rate the friendliness of staff:

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* 8. Please rate how clearly staff communicated with you:

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* 9. Did staff make you feel valued as a client?

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* 10. Did staff resolve your request/concern completely?

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* 11. On a scale of 1-5, how easy did staff make it to handle your request (with 5 being the easiest)?

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* 12. Your name and contact information (required only if you would like staff to respond to you):

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* 13. Would you Iike staff to contact you regarding your feedback?

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* 14. Additional comments (optional):

Thank you for completing the Customer Service Satisfaction Survey.

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