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* 1. Overall, how friendly were the hotel staff members?

* 2. Overall, how polite were the hotel staff members?

* 3. Overall, how professional were the hotel staff members?

* 4. How quick was the check-in process?

* 5. How clean was your room upon arrival?

* 6. How well did the housekeeping staff clean your room?

* 7. Overall, how well-equipped was your room?

* 8. How helpful was the concierge throughout your stay?

* 9. How comfortable were your bed linens?

* 10. Overall, how quickly did the hotel staff respond to your requests?

* 11. How convenient were the hours of the food service options at our hotel?

* 12. How delicious was the hotel breakfast service?

* 13. How pleased were you with the quality of the food offered at our hotel?

* 14. How affordable was the hotel breakfast service?

* 15. How affordable was your stay at our hotel?

* 16. Overall, were you satisfied with our hotel, dissatisfied with our hotel, or neither satisfied nor dissatisfied?

* 17. How likely are you to stay at our hotel again?

* 18. How likely is it that you would recommend our hotel to a friend or colleague?

Not at all likely
Extremely likely

* 19. How likely are you to discourage others from staying at our hotel?

* 20. Do you have any other comments, questions, or concerns?

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