Hotel Feedback Template
1.
Overall, how friendly were the hotel staff members?
Extremely friendly
Quite friendly
Moderately friendly
Slightly friendly
Not at all friendly
2.
Overall, how polite were the hotel staff members?
Extremely polite
Quite polite
Moderately polite
Slightly polite
Not at all polite
3.
Overall, how professional were the hotel staff members?
Extremely professional
Quite professional
Moderately professional
Slightly professional
Not at all professional
4.
How quick was the check-in process?
Extremely quick
Quite quick
Moderately quick
Slightly quick
Not at all quick
5.
How clean was your room upon arrival?
Extremely clean
Quite clean
Moderately clean
Slightly clean
Not at all clean
6.
How well did the housekeeping staff clean your room?
Extremely well
Quite well
Moderately well
Slightly well
Not at all well
7.
Overall, how well-equipped was your room?
Extremely well-equipped
Quite well-equipped
Moderately well-equipped
Slightly well-equipped
Not at all well-equipped
8.
How helpful was the concierge throughout your stay?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
9.
How comfortable were your bed linens?
Extremely comfortable
Very comfortable
Moderately comfortable
Slightly comfortable
Not at all comfortable
10.
Overall, how quickly did the hotel staff respond to your requests?
Extremely quickly
Quite quickly
Moderately quickly
Slightly quickly
Not at all quickly
11.
How convenient were the hours of the food service options at our hotel?
Extremely convenient
Quite convenient
Moderately convenient
Slightly convenient
Not at all convenient
12.
How delicious was the hotel breakfast service?
Extremely delicious
Very delicious
Moderately delicious
Slightly delicious
Not at all delicious
13.
How pleased were you with the quality of the food offered at our hotel?
Extremely pleased
Quite pleased
Moderately pleased
Slightly pleased
Not at all pleased
14.
How affordable was the hotel breakfast service?
Extremely affordable
Very affordable
Moderately affordable
Slightly affordable
Not at all affordable
15.
How affordable was your stay at our hotel?
Extremely affordable
Very affordable
Moderately affordable
Slightly affordable
Not at all affordable
16.
Overall, were you satisfied with our hotel, dissatisfied with our hotel, or neither satisfied nor dissatisfied?
Extremely satisfied
Quite satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Quite dissatisfied
Extremely dissatisfied
17.
How likely are you to stay at our hotel again?
Extremely likely
Quite likely
Moderately likely
Slightly likely
Not at all likely
18.
How likely is it that you would recommend our hotel to a friend or colleague?
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely - 10
Not at all likely - 0
1
2
3
4
5
6
7
8
9
Extremely likely - 10
19.
How likely are you to discourage others from staying at our hotel?
Extremely likely
Quite likely
Moderately likely
Slightly likely
Not at all likely
20.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 20 answered