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* 1. How knowledgeable was the staff at this hospital?

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* 2. How professionally did the staff at this hospital behave?

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* 3. How easy was it to talk to the staff at this hospital about your medical condition(s)?

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* 4. How often did you receive conflicting information from the staff at this hospital?

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* 5. How responsive was the staff at this hospital to your questions?

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* 6. How considerate of you were the staff at this hospital?

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* 7. How often did the staff at this hospital describe possible side effects before administering your medicine?

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* 8. How often did the staff at this hospital explain the purpose of your medicine before administering it to you?

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* 9. During this stay at this hospital, when you pressed the call button, how often did a staff member attend you promptly?

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* 10. During this stay at this hospital, how clean was your room kept?

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* 11. Overall, how hygienic do you feel this hospital is?

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* 12. How noisy was your room or sleeping space at this hospital?

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* 13. During this stay at this hospital, how often did doctors explain things in a way you could understand?

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* 14. During this stay at this hospital, how respectfully did the doctors treat you?

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* 15. During this stay at this hospital, how well was your pain controlled?

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* 16. During this stay at this hospital, how often did you feel confused about what was going on?

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* 17. How well did the meals served at this hospital meet your dietary needs?

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* 18. During this stay at this hospital, how well did the nurses listen to you?

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* 19. How respectful of your religious beliefs were the staff at this hospital?

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* 20. Over the course of your stay at this hospital, were you satisfied with the care you received dissatisfied with the care you received, or neither satisfied nor dissatisfied with it?

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* 21. How likely are you to choose this hospital for your care again in the future?

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* 22. How likely are you to recommend this hospital to others?

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