Customer Satisfaction Survey

Question Title

* 1. What Horner Location Did You Use?

Indianapolis Motor and Equipment Repair, Washington St.

Indianapolis Machining Services

Indianapolis Fan and Fabrication

Indianapolis Transformer Repair

Indianapolis Industrial Coatings and Thermal Spray

Indianapolis Pump Repair

Indianapolis Warehouse

Louisville, KY Repair Facility

Springfield, OH Repair Facility

Fort Wayne, IN Repair Facility

Terre Haute, IN Repair Facility

Cincinnati Hydraulics and CNC Machining

Other or Don't Know

Question Title

* 2. Would You Recommend Horner To A Colleague?

Yes

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* 3. How Would You Rate Our Customer Service

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 4. How Would You Rate Our Quote Time?

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 5. How Would You Rate Our Quality of Products?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

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* 6. How Would You Rate Our Understanding Of Your Needs

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 7. How Would You Rate Our Ease Of Doing Business

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 8. How Would You Rate Our Knowledge Of Products and Services

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 9. How Would You Rate Our Competitive Pricing

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 10. How Would You Rate Our Field Service

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

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* 11. How Would You Rate Our On Time Delivery Of Products or Services

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

Question Title

* 12. Please Use The Space Provided For Additional Comments. Please Include Specific Horner Locations, Departments, and/or Employees By Name As Applicable. Any Comment Made Will Go Specifically To Alan Horner, President Of Horner Industrial Group. Your Feedback Is Valuable And Important To Us.