Your feedback is important to us!

What is your age?

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* 1. What is your age?

How long have you been a member of Horizons FCU?

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* 2. How long have you been a member of Horizons FCU?

Why did you originally become a member of Horizons FCU?

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* 3. Why did you originally become a member of Horizons FCU?

To what extent is Horizons FCU your primary financial institution?

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* 4. To what extent is Horizons FCU your primary financial institution?

Which branch of Horizons FCU do you primarily visit?

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* 5. Which branch of Horizons FCU do you primarily visit?

Please rate your satisfaction with the service you are provided at the branch you visit most often.

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* 6. Please rate your satisfaction with the service you are provided at the branch you visit most often.

How likely would you be to recommend Horizons FCU to a friend or family member?

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* 7. How likely would you be to recommend Horizons FCU to a friend or family member?

Please rate your happiness with Horizons FCU in the following areas:

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* 8. Please rate your happiness with Horizons FCU in the following areas:

  Very unhappy Unhappy OK Happy Very happy
Convenience
Fees and interest rates
Service
Trust
Ease of doing business
Please rate how you feel Horizons FCU compares to our competitors in the following areas:

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* 9. Please rate how you feel Horizons FCU compares to our competitors in the following areas:

  Worse About the same Better
Responsiveness
Convenience
Mobile app
Online banking
Interest rates
Service
Where have you seen or heard information about Horizons FCU outside of our branches or member communications in the last three months? (Check all that apply.)

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* 10. Where have you seen or heard information about Horizons FCU outside of our branches or member communications in the last three months? (Check all that apply.)

What service or product that we currently do not offer would you like us to add?

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* 11. What service or product that we currently do not offer would you like us to add?

What do you like most about Horizons FCU?

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* 12. What do you like most about Horizons FCU?

What do you like least about Horizons FCU?

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* 13. What do you like least about Horizons FCU?

Please share any additional comments:

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* 14. Please share any additional comments:

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