St Patrick’s Mental Health Services aims to provide the highest quality of mental health care, to promote mental health and to advocate for the rights of those who experience mental health difficulties.

Making sure people receive the mental health support they require is essential, even when visiting our campuses is not possible. It is for this reason we introduced new measures to protect against the spread of COVID-19, while, at the same time, making sure all our service users have access the highest quality care.

These new measures include a new homecare service for inpatient referrals and the delivery of our community Dean Clinic appointments and day programmes by remote access through telephone and video.

This survey will help us to understand your experience of the care and treatment you received by remote access through our homecare service. It is fully confidential and does not identify you. The information in this survey will be reviewed by our senior management and it will help us to improve and develop the service we offer.

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* 1. Do you identify as:

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* 2. Your age range (years):

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* 3. What province do you live in?

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* 4. Which of the following services did you avail of?

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* 5. How did you remotely access our services?

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* 6. Tell us about your experience of using phone and video calls to access our services 

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree Not Applicable 
a) It was clearly explained to me how I would access the services provided as part of the homecare service
b) I found it was easy to access my care and treatment by video communications or phone
c) The quality of sound on phone calls or video calls was generally good
d) The quality of video was generally good
e) The internet connection was generally good 
f) I found using technology to access services to be convenient 
g) I felt using technology did not negatively impact on my care and treatment 
h) I would consider the option of attending appointments by video or phone when visitor restrictions have been lifted and on-site services have fully resumed
i) I am comfortable using technology, and regularly use video calls to stay in touch with friends and family 

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* 7. In your opinion, what aspect of using phone or video calls to access our service worked well?

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* 8. In your opinion what aspect of using phone or video calls to access our service did not work well?

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* 9. Tell us about your experience of how the hospital staff looked after you while receiving our homecare service 

  Poor Good  Excellent  Not applicable
a) Nursing staff
b) Consultant Psychiatrist
c) Registrar
d) Key Worker
e) Psychologist
f) Occupational Therapist
g) Social Worker
h) Pharmacist
i) Healthcare Assistants
k) Other (eg. Counsellor, therapist etc.)

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* 10. In your opinion what aspect of your care and treatment provided by our homecare service worked well?

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* 11. In your opinion what aspects of your care and treatment provided by our homecare service did not work well?

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* 12. Overall, can you tell us about how using technology impacted on the following:  

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) I felt using video and/or telephone calls did not stop me from being able to express myself when talking to my team
b) I felt using video and/or telephone calls did not stop me from feeling understood by my team
c) I felt using video and/or telephone calls did not stop me from understanding what was being said to me by my team
d) I felt using video and/or telephone calls did not stop me from understanding if changes were made to my medication 
e) I had access to my medication 
f) I received regular calls from my consultant 
g) I received regular calls from nursing staff
h) I received regular calls from my key worker
i) I felt any issues I had were understood by my team
j) I felt any issues I had were addressed by my team 

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* 13. Is there any additional feedback you would like to share with us about how technology impacted on any aspect of your care and treatment? 

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* 14. Please tell us about your experience of completing your homecare treatment

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) I was given notice of my discharge
b) I felt ready to go home
c) I was provided with details of the St Patrick's Mental Health Services Support and Information Service
d) I was provided with details about the St Patrick's day services available
e) I was provided with details of my follow-up appointments
f) I know what to do in the event of a further mental health crisis

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* 15. Is there any additional feedback you would like to share with us about how you felt when your homecare treatment was completed?  

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* 16. Tell us about your experience of stigma having completed your homecare treatment 

  Strongly Agree Agree Neither Agree or disagree Disagree Strongly Disagree
a) I feel that my views and perceptions regarding my own mental health difficulties and mental health in general are more positive than they were
b) I will tell people that I was admitted to St Patrick's Mental Health Services
c) I would recommend St Patrick's Mental Health Services to others

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* 17. Overall, on a scale of 1-10, how would you rate your care and treatment while receiving homecare services provided by St Patrick's Mental Health Services where 1 star = poor and 10 stars = excellent.

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* 18. Overall, on a scale of 1-10, how would you rate St Patrick's Mental Health Services based on your experience of our homecare service where 1 star = poor and 10 stars = excellent.

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* 19. Is there any additional feedback you would like to share with us about your experience of our homecare service? 

0 of 19 answered
 

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