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Homecare Service User Experience Survey

St Patrick’s Mental Health Services aims to provide the highest quality of mental health care; to promote mental health; and to advocate for the rights of those who experience mental health difficulties.

The purpose of this survey is to help us to understand your experience of our Homecare service. The responses to this survey will be reviewed and help us to improve the services we offer and develop the services we offer.

We would be grateful if you could take a couple of minutes to complete this survey.
The survey does not identify you, and all information provided will be treated as confidential.


1. Do you identify as:
2. Your age range (years):
3. Where do you live?
4. Which of the following best describes your most recent Homecare admission?
5. a) How did you access our Homecare service?
5. b) Which of the following devices did you use to access Homecare appointments and/or activities? Please select as many as applicable.
5. c) If you needed support to access your appointment remotely, did you contact the Service User IT Support (SUITS) service?
5. d) If you did contact the SUITS service, on a scale of 1 to 10, how would you rate the support they provided where 1 is poor and 10 is excellent
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
6. Tell us about your experience of  beginning Homecare
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) How to access care and treatment while on Homecare was clearly explained to me 
b) The activities available to me, and how to access them, were explained to me by a member of staff
c) I found Homecare services easy to access
7. Tell us about your experience of how the hospital staff looked after you while receiving care and treatment on Homecare
Poor
Good 
Excellent 
Not applicable
a) Nursing staff
b) Consultant Psychiatrist
c) Registrar
d) Key Worker
e) Psychologist
f) Occupational Therapist
g) Social Worker
h) Pharmacist
i) Healthcare Assistants
k) Other (eg. Counsellor, Therapist etc.)
8. Overall, can you tell us about your experience of the following while you were receiving Homecare? 
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I felt using MS Teams and/or phone calls did not stop me from being able to express myself when talking to my team
b) I felt using MS Teams and/or phone calls did not stop me from feeling understood by my team
e) I had access to my prescription and medication
f) I received regular calls from my consultant 
g) I received regular calls from nursing staff
h) I received regular calls from my key worker
i) I felt any issues I had were understood by my team
j) I felt any issues I had were addressed by my team 
9. Please tell us about your experience of completing your Homecare treatment
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I was given enough notice of my discharge
b) I felt ready to be discharged 
c) I was provided with details of the St Patrick's Mental Health Services' Support and Information Service
d) I was provided with details about the day programmes available at St Patrick's Mental Health Services
e) I was provided with sufficient details of my follow-up appointments
f) Following my Homecare admission, I am confident that I would know what to do in the event of a possible future mental health crisis
g) I would consider the option of attending appointments with my SPMHS team by MS Teams or phone in the future
10. Tell us about your attitudes towards mental health
Strongly agree
Agree
Neither agree or disagree
Disagree
Strongly disagree
a) I felt comfortable talking about my mental health to friends and family prior to my Homecare admission
b) I would feel comfortable talking to family about my mental health following my Homecare admission
c) I would feel comfortable talking to friends about my mental health following my Homecare admission
d) I would feel comfortable talking to colleagues about my mental health following my Homecare admission
11.a) I would recommend St Patrick's Mental Health Services to others
11. b) On a scale of 1 to 10, how would you rate your overall care and treatment while attending St Patrick's Mental Health Services where 1 is poor and 10 is excellent?
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
11. c) On a scale of 1 to 10, how would you rate your overall experience of St Patrick's Mental Health Services where 1 is poor and 10 is excellent?
1 = Poor
2
3
4
5 = Good
6
7
8
9
10 = Excellent
12. Is there any additional feedback you would like to share with us about your experience of our Homecare service?
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