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HomePulse

Help us design a better way to look after your property.

We are exploring a new property care and maintenance service for property owners in Zimbabwe. This short survey will help us understand how property owners currently manage maintenance, the challenges they face, and what type of service would genuinely be valuable. The survey should take approximately **4–5 minutes**. Your responses will be used to help shape the service before launch.
YOUR PROPERTY
1.Where is the property you are answering about located?
2.Which best describes the property?
3.How is the property currently used?
4.Where do you currently live?
5.Which of the following does the property have? (Please select all that apply)
HOW YOU MANAGE MAINTENANCE TODAY
6.When maintenance or repairs are required, how do you usually handle them?
7.In the last 12 months, approximately how many times has the property required maintenance or repair work?
8.Thinking about that last repair, what was your experience?
Very good
Good
Fair
Poor
Very poor
Ease of finding someone reliable
Speed of response
Quality of workmanship
Fairness/transparency of price
Completion on time
INTRODUCING HOMEPULSE

HomePulse is a proposed property care and maintenance service designed to make looking after a property easier and more reliable. The service would include the provision of scheduled property inspections and preventative maintenance, access to vetted technicians, digital maintenance reports and photographs, and coordination of repairs when problems are identified.
9.Based on this description, how valuable would a service like HomePulse be to you?
Extremely valuable
Very valuable
Somewhat valuable
Not very valuable
Not valuable at all
HOW SHOULD HOMEPULSE WORK?
10.How often would you ideally want a professional preventative-maintenance inspection of your property?
11.If HomePulse identifies a repair outside routine maintenance, how would you prefer it to be handled?
12.Who would you prefer to undertake additional repairs identified by HomePulse?
BUSINESS MODEL & PRICE
13.How would you prefer to pay for a service like HomePulse?
14.HomePulse is considering a pilot in selected suburbs. Would you be interested in being part of the first group of customers?
15.What is the ONE thing HomePulse could offer that would make you most likely to become a customer?
16.Please leave your details if you would like us to contact you about the HomePulse pilot.