Costs of Hiring, Housing & Transportation

Tackling Labour Shortage - Questions about Costs

Thank you to everyone who has completed of our first survey on Labour Shortage. With low unemployment and increasing demands from tourism, hiring pressures are continuing to increase.

Through our preliminary research, we have identified some key themes that demand more exploration. Those themes: wages and costs of living, particularly issues around housing and transportation, are hugely impacting hiring in our industry.

We would like get your feedback on how your hiring is impacted. Anything you share with us is confidential - only aggregated data will be reviewed - but please do include your contacts details if you want us to contact you.

Thank you for your time,

Samantha Scholefield

BCRFA Labour Market Research

Program Manager

Question Title

* 1. In your current hiring, is wage a factor that determines whether individuals apply for or accept any of the following positions?

	No Impact	Less applicants, unsure why	Wage discourages some applicants	Must offer higher wages	N/A
Front of House	Front of House No Impact	Front of House Less applicants, unsure why	Front of House Wage discourages some applicants	Front of House Must offer higher wages	Front of House N/A
Servers	Servers No Impact	Servers Less applicants, unsure why	Servers Wage discourages some applicants	Servers Must offer higher wages	Servers N/A
Managers	Managers No Impact	Managers Less applicants, unsure why	Managers Wage discourages some applicants	Managers Must offer higher wages	Managers N/A
Chefs/Cooks	Chefs/Cooks No Impact	Chefs/Cooks Less applicants, unsure why	Chefs/Cooks Wage discourages some applicants	Chefs/Cooks Must offer higher wages	Chefs/Cooks N/A
Dishwashers	Dishwashers No Impact	Dishwashers Less applicants, unsure why	Dishwashers Wage discourages some applicants	Dishwashers Must offer higher wages	Dishwashers N/A

Question Title

* 2. Please select the wage range for the following positions?

	Minimum Wage	$12-$15	$15-$20	$20-$30	$30-$40	Over $40
Front of House	Front of House Minimum Wage	Front of House $12-$15	Front of House $15-$20	Front of House $20-$30	Front of House $30-$40	Front of House Over $40
Servers	Servers Minimum Wage	Servers $12-$15	Servers $15-$20	Servers $20-$30	Servers $30-$40	Servers Over $40
Managers	Managers Minimum Wage	Managers $12-$15	Managers $15-$20	Managers $20-$30	Managers $30-$40	Managers Over $40
Chefs/Cooks	Chefs/Cooks Minimum Wage	Chefs/Cooks $12-$15	Chefs/Cooks $15-$20	Chefs/Cooks $20-$30	Chefs/Cooks $30-$40	Chefs/Cooks Over $40
Dishwashers	Dishwashers Minimum Wage	Dishwashers $12-$15	Dishwashers $15-$20	Dishwashers $20-$30	Dishwashers $30-$40	Dishwashers Over $40

Question Title

* 3. Are any of the following factors increasing your recruiting challenges? Please select all that apply.

Hours of work

Availability of steady or guaranteed shifts (part time)

Availability of full time positions

Cost of living in your community

Availability of housing

Access to public transportation

Hours of service for public transportation

Cost of public transportation

Question Title

* 4. What is the greatest barrier to finding suitable candidates?

Ability to offer competitive compensation

Lack of required skills among candidate pool

Labour shortage - rural/regional pool is small

Labour shortage

Poor reputation of working in hospitality

Cost to recruit

Ability to offer competitive hours

Question Title

* 5. What are your primary sources of employees? Please rank your top 3 sources.

Young adults (16-25) in your community

Adults who live in the community

International students with work visas

People moving to your area for work

Individuals recruited from across the country

International employees

Other

Question Title

* 6. What are the top three most important essential skills for workers to succeed in your workplace?

Working with others

Oral communications

Thinking skills

Continuous learning

Reading/Writing Skills

Numeracy

Previous Experience

Question Title

* 7. What would disqualify an applicant from being a suitable candidate?

Poor resume

Dressed inappropriately

Poor interview

Attitude

Lack of experience

Lack of training

Salary Expectations

Question Title

* 8. Let's talk housing: Is there affordable rental housing available for workers in the area close to your business? In this case, affordable means can employees pay for housing and still have 2/3 of their income left for other necessary monthly expenses. For example, if average rent is $1200, employees would need to earn at least $3600 per month – or rent at $1500 would require $4500 in income.

Yes

Question Title

* 9. Are potential employees for the positions below turning down job offers because of lack of affordable housing near your business?

	Yes	No
Front of House	Front of House Yes	Front of House No
Servers	Servers Yes	Servers No
Managers	Managers Yes	Managers No
Chefs/Cooks	Chefs/Cooks Yes	Chefs/Cooks No
Dishwashers	Dishwashers Yes	Dishwashers No
Full Time Employee	Full Time Employee Yes	Full Time Employee No
Part Time Employee	Part Time Employee Yes	Part Time Employee No

Question Title

* 10. Let's dig into transportation: If you are within the Vancouver Area, what is the average commute your staff and potential staff have?

Up to 15 minutes

15-30 minutes

30-45 minutes

45 minutes or more

Don’t know

Question Title

* 11. How close is your restaurant to regular transit (Bus, Skytrain, Seabus)?

1-2 minutes walk

3-5 minutes walk

6-10 minutes

11-20 minutes

More than 20 minutes

Question Title

* 12. Have any of your employees or potential employees expressed concern about availability/proximity of public transit service in your area?

Yes

N/A

Question Title

* 13. Are public transit hours impacting your workers shift availability?

Yes

Early Mornings (6 am start or before)

Late Nights (Midnight or later)

Question Title

* 14. Let's talk briefly about lifestyle and work balance: Working in restaurants is challenging, high-paced work. Do you feel that the pace of the work impacting your ability to hire and/or keep employees?

Yes

Question Title

* 15. The next generation of workers is said to be focused on more than salary. We hear everyday that lifestyle and values matter. Are you finding employees or potential employees are challenged by any of the following? Please select all that apply.

Shift work

Long hours

Evening work

Early Mornings

Weekend shifts

Kitchen Environment (high stress, demanding)

Workplace values

Question Title

* 16. Are you finding that you need to change your work culture to accommodate new workers?

Yes

If yes, what changes are you considering?

Question Title

* 17. Can we contact you about your survey answers? Please provide your name and contact details.

First Name:

Last Name:

Phone:

Email: