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Customer Satisfaction Survey
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1.
Did our office contact you in a timely manner to schedule your service for a time that was convenient for you?
(Required.)
Yes
No
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2.
Did we let you know when we were in route to your facility?
(Required.)
Yes
No
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3.
Did our technician check in with you upon arrival and at the agreed time?
(Required.)
Yes
No
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4.
Did our technician review the job summary following completion of the work and make you aware of any items of concern?
(Required.)
Yes
No
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5.
Did you receive an electronic service report immediately following the work?
(Required.)
Yes
No
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6.
Did our technician complete the work in a safe manner while at your facility?
(Required.)
Yes
No
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7.
How satisfied are you with the service you received from Hi-Speed Industrial Service?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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8.
Would you like information on the other services Hi-Speed provides?
(Required.)
Electric Motor Repair
Hoist and Crane Service
Predictive Maintenance
Hoist and Crane Replacement Parts
New Motor Sales
New Crane Sales
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9.
What could we do to improve our services?
(Required.)
10.
How likely is it that you would recommend Hi-Speed Industrial service to a friend or colleague?
1
1 star
2
2 stars
3
3 stars
4
4 stars
5
5 stars
6
6 stars
7
7 stars
8
8 stars
9
9 stars
10
10 stars
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11.
Whom can we thank for completing this survey?
(Required.)
Name
Company
State/Province
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
Email Address
Phone Number
Current Progress,
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