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About this survey

We are running this quick survey to explore reactive vs. proactive approaches to tackling repairs and maintenance in social homes. Your views will be used to inform Sureserve's report on this topic, to be launched at the House of Lords in March 2026.

PLEASE GIVE US YOUR VIEWS. You can reply anonymously, or, if you want to provide contact details, we will give you a copy of the report and an invitation to the launch event at the House of Lords.

This survey should only take about 5 minutes.

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* 1. This survey is designed for people working within social housing providers. What is your main job role?

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* 2. In which areas do you manage portfolios of social rented homes? (Please choose as many as necessary)

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* 3. How many social rented properties does your organisation own or manage?

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* 4. What is your closest estimate of the current percentage of homes in your portfolio identified as having damp and mould issues that require remediation (HHSRS Bands A–H, excluding the mildest hazards)?

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* 5. Compared with 2025, approximately how much more do you think your organisation will spend in 2026 for responsive repairs and maintenance? (Please choose one)

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* 6. How likely do you think it is that your organisation will spend more on proactive, planned and preventative repair and maintenance strategies in the next 12 months?

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* 7. Compared with 2025, approximately how much more do you think your organisation will spend in 2026 for proactive repairs and maintenance? (Please choose one)

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* 8. Looking at your plans and total budgets and resources for the year ahead, approximately what proportion of resources are earmarked for planned, preventative major repairs? (Please choose one)

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* 9. Looking at your plans and total budgets and resources for the year ahead, approximately what proportion of resources are earmarked for responsive and emergency repairs and maintenance? (Please choose one)

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* 10. Which of these areas typically counts for the greatest amount of resource or budget within your organisation? Please rank them from Greatest (1) to Least (7)

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* 11. What level of cost savings do you think you could achieve by adopting a more proactive, planned and preventative approach to tackling damp and mould-related repairs and maintenance?

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* 12. In your experience, has the demand surge created by new compliance requirements (such as Awaab’s Law) already resulted in measurable market price escalation for materials and/or labour costs for repairs and maintenance projects?

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* 13. If Yes, please estimate the cost increase you've noticed

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* 14. In your view, which of the following benefits would drive a shift to more proactive, planned and preventative repairs and maintenance regimes in the social housing sector overall? (Select all that apply)

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* 15. What are the main barriers to adopting more proactive, planned and preventative repairs and maintenance solutions in your organisation? (Select all that apply)

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* 16. Which types of solutions does your organisation currently use (or plan to adopt) to tackle damp and mould proactively? (Select all that apply)

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* 17. How effective is collaboration across departments (e.g. compliance, repairs, legal, tenancy) in your organisation when tackling damp, mould and housing hazards?

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* 18. One last question.... If your organisation continues or starts a proactive, planned and preventative repairs and maintenance approach to tackling damp and mould, how long do you think it might take for you to eradicate such problems entirely from your housing stock?

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* 19. If you wish, please give us any additional thoughts on the topics covered in this survey. We are keen to understand the issues and all points of view.

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* 20. If you would like a copy of this survey's results, or would like to request an invitation to the launch of the final report in March 2026, you can contact Andrew Tod at Sureserve (andrew.tod@sureserve.co.uk) or leave your contact details here.

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