Member Satisfaction Survey

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* 1. How long have you been a member of Hampshire Wellness & Fitness?

Less than 1 year

1 year

2 years

3 years

4 years

5 or more years

I am not a member

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* 2. Why did you join Hampshire Wellness & Fitness? (Select all that apply.)

Convenient location

Referred by a friend

Referred by a physician or healthcare provider

Good value

Convenient hours

Selection of fitness equipment

Classes offered

Swimming pool

Personal training

Indoor track

Other (please specify)

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* 3. What day(s) of the week do you typically visit Hampshire Wellness & Fitness?

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

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* 4. During the week, what time of day do you normally visit Hampshire Wellness & Fitness?

Early morning (before 9 a.m.)

Morning/Midday (9 a.m. to 1 p.m.)

Afternoon (1 p.m. to 5 p.m.)

Evening (after 5 p.m.)

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* 5. If you use the center on Saturday, what time do you prefer to work out?

Morning (9 a.m. to 12 noon)

Afternoon (12 noon to 4 p.m.)

N/A

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* 6. How would you rate the services and equipment that you use at Hampshire Wellness & Fitness?

	Excellent	Good	Average	Below Average	Poor	N/A
Cardio Equipment	Cardio Equipment Excellent	Cardio Equipment Good	Cardio Equipment Average	Cardio Equipment Below Average	Cardio Equipment Poor	Cardio Equipment N/A
Strength Training Equipment	Strength Training Equipment Excellent	Strength Training Equipment Good	Strength Training Equipment Average	Strength Training Equipment Below Average	Strength Training Equipment Poor	Strength Training Equipment N/A
Pool	Pool Excellent	Pool Good	Pool Average	Pool Below Average	Pool Poor	Pool N/A
Indoor Track	Indoor Track Excellent	Indoor Track Good	Indoor Track Average	Indoor Track Below Average	Indoor Track Poor	Indoor Track N/A
Land Group Exercise Classes	Land Group Exercise Classes Excellent	Land Group Exercise Classes Good	Land Group Exercise Classes Average	Land Group Exercise Classes Below Average	Land Group Exercise Classes Poor	Land Group Exercise Classes N/A
Pool Group Exercise Classes	Pool Group Exercise Classes Excellent	Pool Group Exercise Classes Good	Pool Group Exercise Classes Average	Pool Group Exercise Classes Below Average	Pool Group Exercise Classes Poor	Pool Group Exercise Classes N/A
Cycling Classes	Cycling Classes Excellent	Cycling Classes Good	Cycling Classes Average	Cycling Classes Below Average	Cycling Classes Poor	Cycling Classes N/A
Yoga	Yoga Excellent	Yoga Good	Yoga Average	Yoga Below Average	Yoga Poor	Yoga N/A
Swim Instruction	Swim Instruction Excellent	Swim Instruction Good	Swim Instruction Average	Swim Instruction Below Average	Swim Instruction Poor	Swim Instruction N/A
Massage Therapy	Massage Therapy Excellent	Massage Therapy Good	Massage Therapy Average	Massage Therapy Below Average	Massage Therapy Poor	Massage Therapy N/A
Personal Training	Personal Training Excellent	Personal Training Good	Personal Training Average	Personal Training Below Average	Personal Training Poor	Personal Training N/A
Childcare Services	Childcare Services Excellent	Childcare Services Good	Childcare Services Average	Childcare Services Below Average	Childcare Services Poor	Childcare Services N/A

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* 7. How would you rate your interactions with our staff? (Friendliness, knowledge, proactivity and availability)

	Excellent	Good	Average	Below Average	Poor	N/A
Overall customer service	Overall customer service Excellent	Overall customer service Good	Overall customer service Average	Overall customer service Below Average	Overall customer service Poor	Overall customer service N/A
Front Desk staff	Front Desk staff Excellent	Front Desk staff Good	Front Desk staff Average	Front Desk staff Below Average	Front Desk staff Poor	Front Desk staff N/A
Fitness team	Fitness team Excellent	Fitness team Good	Fitness team Average	Fitness team Below Average	Fitness team Poor	Fitness team N/A
Group exercise instructors	Group exercise instructors Excellent	Group exercise instructors Good	Group exercise instructors Average	Group exercise instructors Below Average	Group exercise instructors Poor	Group exercise instructors N/A
Yoga instructors	Yoga instructors Excellent	Yoga instructors Good	Yoga instructors Average	Yoga instructors Below Average	Yoga instructors Poor	Yoga instructors N/A
Pool staff	Pool staff Excellent	Pool staff Good	Pool staff Average	Pool staff Below Average	Pool staff Poor	Pool staff N/A
Swim lesson instructors	Swim lesson instructors Excellent	Swim lesson instructors Good	Swim lesson instructors Average	Swim lesson instructors Below Average	Swim lesson instructors Poor	Swim lesson instructors N/A
Massage therapists	Massage therapists Excellent	Massage therapists Good	Massage therapists Average	Massage therapists Below Average	Massage therapists Poor	Massage therapists N/A
Childcare team	Childcare team Excellent	Childcare team Good	Childcare team Average	Childcare team Below Average	Childcare team Poor	Childcare team N/A
Management team	Management team Excellent	Management team Good	Management team Average	Management team Below Average	Management team Poor	Management team N/A

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* 8. How would you rate the Hampshire Wellness & Fitness facility?

	Excellent	Good	Average	Below Average	Poor	N/A
Cleanliness of the center	Cleanliness of the center Excellent	Cleanliness of the center Good	Cleanliness of the center Average	Cleanliness of the center Below Average	Cleanliness of the center Poor	Cleanliness of the center N/A
Cleanliness of the locker rooms	Cleanliness of the locker rooms Excellent	Cleanliness of the locker rooms Good	Cleanliness of the locker rooms Average	Cleanliness of the locker rooms Below Average	Cleanliness of the locker rooms Poor	Cleanliness of the locker rooms N/A
Cleanliness of the pool area	Cleanliness of the pool area Excellent	Cleanliness of the pool area Good	Cleanliness of the pool area Average	Cleanliness of the pool area Below Average	Cleanliness of the pool area Poor	Cleanliness of the pool area N/A
Cleanliness of the fitness floor	Cleanliness of the fitness floor Excellent	Cleanliness of the fitness floor Good	Cleanliness of the fitness floor Average	Cleanliness of the fitness floor Below Average	Cleanliness of the fitness floor Poor	Cleanliness of the fitness floor N/A
Cleanliness of the fitness equipment	Cleanliness of the fitness equipment Excellent	Cleanliness of the fitness equipment Good	Cleanliness of the fitness equipment Average	Cleanliness of the fitness equipment Below Average	Cleanliness of the fitness equipment Poor	Cleanliness of the fitness equipment N/A
Cleanliness of the group exercise equipment	Cleanliness of the group exercise equipment Excellent	Cleanliness of the group exercise equipment Good	Cleanliness of the group exercise equipment Average	Cleanliness of the group exercise equipment Below Average	Cleanliness of the group exercise equipment Poor	Cleanliness of the group exercise equipment N/A
Quality of fitness equipment	Quality of fitness equipment Excellent	Quality of fitness equipment Good	Quality of fitness equipment Average	Quality of fitness equipment Below Average	Quality of fitness equipment Poor	Quality of fitness equipment N/A
Variety of fitness equipment	Variety of fitness equipment Excellent	Variety of fitness equipment Good	Variety of fitness equipment Average	Variety of fitness equipment Below Average	Variety of fitness equipment Poor	Variety of fitness equipment N/A
Maintenance of the fitness equipment	Maintenance of the fitness equipment Excellent	Maintenance of the fitness equipment Good	Maintenance of the fitness equipment Average	Maintenance of the fitness equipment Below Average	Maintenance of the fitness equipment Poor	Maintenance of the fitness equipment N/A
Acceptable wait time to use equipment	Acceptable wait time to use equipment Excellent	Acceptable wait time to use equipment Good	Acceptable wait time to use equipment Average	Acceptable wait time to use equipment Below Average	Acceptable wait time to use equipment Poor	Acceptable wait time to use equipment N/A

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* 9. How would your rate your overall satisfaction with Hampshire Wellness & Fitness?

Excellent

Good

Average

Below Average

Poor

Excellent

Good

Average

Below Average

Poor

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* 10. How likely are you to recommend Hampshire Wellness & fitness to your friends and family?

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

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* 11. What is one change which Hampshire Wellness & Fitness can make that would increase your satisfaction?

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* 12. What is your age?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 13. What is your gender?

Female

Male