Liverpool & Knowsley SEND IASS - Parent Carer Feedback Survey

Liverpool & Knowsley SEND IASS (Special Educational Needs, Information, Advice and Support Service) is currently gathering views about the types of information, advice and support that is most useful to families in Liverpool & Knowsley.

We want to hear about your experiences of our service to date and if you have not accessed us what the reasons for this are.

The information that we receive will be used to inform a two year service development plan that will underpin a funding bid for Department for Education (DfE) Funding, to improve our service.

We may be in touch to gather more information around the answers provided and your comments may be shared anonymously with our local and national stakeholders, this means other organisations that we work with and people that use our services.

Submission of this survey acts as consent for WIRED to collect and use your data as outlined in the WIRED Group privacy policy - please follow the link below.
http://www.wired.me.uk/uploads/WIRED%20Group%20Privacy%20Policy_3.pdf

If you have any questions relating to use or storage of your data, or would like the policy explaining further please call us on 0151 522 7990 or email contact@wired.me.uk

Thank you for taking the time to complete.

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* 1. Name

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* 2. Phone Number and/or Email

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* 3. What area do you live in?

Liverpool

Knowsley

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* 4. How many children and/or young people with SEND (special educational needs and/or disabilities) do you have?

1-2

2-4

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* 5. What are the current issues that you most need Information, Advice and/or Support around?

School Admissions

Appeal to SENDIST Tribunal

Disagreement Resolution

Disability Discrimination

Early Years Support

School Support

College Support

Exclusions

Education Health and Care Plan (EHCP)

Health

Social Care

Mental Health

Transition to Adult Services

Preparation for Adulthood

Transport

Mediation

Other (please specify)

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* 6. Have you used Liverpool & Knowsley SEND IASS before?

Yes

No - if you have not used the service before go straight to question 8

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* 7. If you have used Liverpool & Knowsley SEND IASS please tell us how you heard about the service

Service leaflet

School/Early Years Setting/College

Another Parent/Friend

The Local Offer

Parent Carer Forum (Livpac/Knowsley Parent Carer Voice)

A Health Professional

The Local Authority - SEN Team

Social Care Professional

Other (please specify)

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* 8. If you have not used Liverpool & Knowsey SEND IASS before please tell us why and then move onto question 24

Not heard of the service

Other (please specify)

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* 9. How helpful was the information, advice and support that we gave you?

Very helpful

Quite helpful

Neither helpful nor unhelpful

Not very helpful

Not helpful at all

Very helpful

Quite helpful

Neither helpful nor unhelpful

Not very helpful

Not helpful at all

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* 10. Please tell us what type of information, advice and support you have received from the service - tick all that apply.

Telephone

Information by post

Face-to-face meeting at Liverpool & Knowsley SEND IASS office

Support at multi-agency meeting

Support at annual review

Support at school/early years/college meeting

Home visit

Drop-in

Training/information session

Support at tribunal

Leaflet/Factsheet

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* 11. Did we return your calls promptly

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 12. Did we keep in touch

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 13. Did we explain decisions, keep you updated and explain next steps

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 14. Did we listen to your views

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 15. Did we treat you with respect

Always

Mostly

Neither

Not that much

Not at all

Always

Mostly

Neither

Not that much

Not at all

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* 16. Did we explain what the role of the service is?

Yes

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* 17. How neutral, fair and unbiased do you think we were?

Very

Quite

Neither

Not very

Not at all

Very

Quite

Neither

Not very

Not at all

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* 18. How much difference do you think our information, advice and support has made for your family?

A great deal of difference

A little difference

Neither

Not much difference

No difference at all

A great deal of difference

A little difference

Neither

Not much difference

No difference at all

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* 19. Please tell us more about the difference we made - select all that apply

My child's needs are better understood by professionals

I have a better relationship with school/early years setting/college

I have a better relationship with the local authority

I feel more confident

I have a greater understanding of the SEND system/SEND Code of Practice

I better understand the things that should be in place for children and young people with SEND

I feel more involved in decisions about my child's education/health or social care

I am happier/less worried about my child's future

Greater multi-agency involvement

My child is now receiving better support

Other (please specify)

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* 20. Please tell us of any other differences our service has made

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* 21. Overall how satisfied are you with the service provided?

Very satisfied

Quite satisfied

Neither

Unsatisfied

Very unsatisfied

Very satisfied

Quite satisfied

Neither

Unsatisfied

Very unsatisfied

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* 22. How likely is it you will recommend the service to others?

Very likely

Quite likely

Neither

Unlikely

Extremely unlikely

Very likely

Quite likely

Neither

Unlikely

Extremely unlikely

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* 23. Could we have done better? If yes please tell us more

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* 24. What type of information, advice and support is most valuable to you? Please choose up to five options

Telephone

Information by post

Meetings at our office

Support at school/early years/college meetings

Support at multi-agency meetings

Home Visit

Community Drop-in sessions

Group information sessions/training

Information via social media

Help with form filling

Leaflets/Factsheets

Other (please specify)

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* 25. If there is anything else you would like to add about the service you have received or if you have any ideas for future development please comment below.