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Vermont Gage Customer Feedback
1.
Which products do you purchase from Vermont Gage? (mark all that apply)
Plain Rings
Plain Plugs
Threaded Rings
Threaded Plugs
Certifications
Other (please specify)
2.
How would you rate the quality of our product?
Excellent
Good
Neutral
Fair
Poor
N/A
3.
How would you rate our delivery performance?
Always on time
Above average
Average
Below average
Always late
4.
The value of Vermont Gage products compared to price paid is:
Excellent
Good
Fair
Poor
N/A
5.
The Customer Service Representatives I deal with are: (mark all that apply)
Friendly
Polite / Respectful
Professional
Knowledgeable
Capable / Efficient
6.
When requesting technical help, I obtain an answer that satisfies my needs:
Usually
Sometimes
Rarely
Never
7.
When issues arise, Vermont Gage's ability to resolve them quickly is:
Excellent
Good
Fair
Poor
N/A
8.
The Outside Vermont Gage representative for my territory is:
Responsive
Professional
Has Sufficient Product Knowledge
9.
Value added by the Outside Sales Representative:
Helps identify opportunities
Provides market and industry insight
Able to supply technical support when needed
10.
Overall Satisfaction with the Outside Sales Representative?
Excellent
Good
Fair
Poor
Neutral
11.
General satisfaction with Vermont Gage's overall performance is:
Compares favorably to others
Good, some are better
Average
Compares less favorably than others
12.
How would you rate the usefulness, clarity and functionality of vermontgage.com website?
Excellent
Good
Neutral
Fair
Poor
N/A
13.
What changes would most improve Vermont Gage's service?
14.
Do you have any other comments, questions, or concerns
15.
Company Type
End User
Distributor
16.
Please provide your company name?
Company
City/Town
State/Province
Date Completed:
