1.
Name of Mortgage Advisor (optional)
2.
Name (optional)
*
3.
Email Address
(Required.)
4.
Please rate based on the service you received
Strongly Disagree
Disagree
Agree
Strongly Agree
Employees were knowledgeable
Strongly Disagree
Disagree
Agree
Strongly Agree
Products and services were provided as promised
Strongly Disagree
Disagree
Agree
Strongly Agree
Staff was readily accessible to answer questions
Strongly Disagree
Disagree
Agree
Strongly Agree
Settlement was simple
Strongly Disagree
Disagree
Agree
Strongly Agree
Other (please specify)
5.
Why did you choose PMA for your mortgage needs?
Local Service
Mortgage Advisor understood my needs and delivered the best solution
Rates/Fees
Type of products/services offered
Other
6.
How did you hear about us?
Referral from friend, relative or acquaintance
Referral from Realtor
PMA Website
Web Search
Advertising
7.
What did you like best about your experience with us?
8.
Overall, how would you rate the quality of service you received?
Poor
Fair
Good
Excellent
9.
Do you have any suggestions on how we could improve our service?
Thank you for completing this survey. Please feel free to contact us for any future needs or refer us to a friend!
