Question Title * 1. Name of Mortgage Advisor (optional) Question Title * 2. Name (optional) Question Title * 3. Email Address Question Title * 4. Please rate based on the service you received Strongly Disagree Disagree Agree Strongly Agree Employees were knowledgeable Employees were knowledgeable Strongly Disagree Employees were knowledgeable Disagree Employees were knowledgeable Agree Employees were knowledgeable Strongly Agree Products and services were provided as promised Products and services were provided as promised Strongly Disagree Products and services were provided as promised Disagree Products and services were provided as promised Agree Products and services were provided as promised Strongly Agree Staff was readily accessible to answer questions Staff was readily accessible to answer questions Strongly Disagree Staff was readily accessible to answer questions Disagree Staff was readily accessible to answer questions Agree Staff was readily accessible to answer questions Strongly Agree Settlement was simple Settlement was simple Strongly Disagree Settlement was simple Disagree Settlement was simple Agree Settlement was simple Strongly Agree Other (please specify) Question Title * 5. Why did you choose PMA for your mortgage needs? Local Service Mortgage Advisor understood my needs and delivered the best solution Rates/Fees Type of products/services offered Other Question Title * 6. How did you hear about us? Referral from friend, relative or acquaintance Referral from Realtor PMA Website Web Search Advertising Question Title * 7. What did you like best about your experience with us? Question Title * 8. Overall, how would you rate the quality of service you received? Poor Fair Good Excellent Question Title * 9. Do you have any suggestions on how we could improve our service? Thank you for completing this survey. Please feel free to contact us for any future needs or refer us to a friend! Done
