SurveyMonkey Powered Online Survey

Thank you for taking the time to carryout our short survey. The reason we are asking you to do this survey is to help maintain our Quality Accreditation in accordance with AS/NZS ISO 9001:2008
One of the most important monitoring process is the monitoring and measuring the Customer Satisfaction toward the organisation.
ISO 9001 identifies the Customer Satisfaction as one of the measurements of performance of the Quality Management System. This is to understand whether the organisation is able to meet the customer requirements.
Customer Satisfaction data is a key measurement indicating how our QMS is performing.

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* Company Name:

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* Contact Name:

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* Project:

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* Reference No:

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* Please providing a rating for our services in the following areas.

	Excellent	Good	Average	Poor
Product / Service supplied on time	Product / Service supplied on time Excellent	Product / Service supplied on time Good	Product / Service supplied on time Average	Product / Service supplied on time Poor
Product / Service provided as requested	Product / Service provided as requested Excellent	Product / Service provided as requested Good	Product / Service provided as requested Average	Product / Service provided as requested Poor
Communication with our staff	Communication with our staff Excellent	Communication with our staff Good	Communication with our staff Average	Communication with our staff Poor
Quality of equipment and materials used	Quality of equipment and materials used Excellent	Quality of equipment and materials used Good	Quality of equipment and materials used Average	Quality of equipment and materials used Poor
Workmanship / Quality	Workmanship / Quality Excellent	Workmanship / Quality Good	Workmanship / Quality Average	Workmanship / Quality Poor
Documentation / Drawings	Documentation / Drawings Excellent	Documentation / Drawings Good	Documentation / Drawings Average	Documentation / Drawings Poor
OH&S and Quality Management	OH&S and Quality Management Excellent	OH&S and Quality Management Good	OH&S and Quality Management Average	OH&S and Quality Management Poor
Meeting sustainability expectations on your project	Meeting sustainability expectations on your project Excellent	Meeting sustainability expectations on your project Good	Meeting sustainability expectations on your project Average	Meeting sustainability expectations on your project Poor
Environmental Practices (e.g. waste management, material sourcing, emissions control)	Environmental Practices (e.g. waste management, material sourcing, emissions control) Excellent	Environmental Practices (e.g. waste management, material sourcing, emissions control) Good	Environmental Practices (e.g. waste management, material sourcing, emissions control) Average	Environmental Practices (e.g. waste management, material sourcing, emissions control) Poor
Promoting wellbeing of site workers (e.g. safety, mental health, site facilities)	Promoting wellbeing of site workers (e.g. safety, mental health, site facilities) Excellent	Promoting wellbeing of site workers (e.g. safety, mental health, site facilities) Good	Promoting wellbeing of site workers (e.g. safety, mental health, site facilities) Average	Promoting wellbeing of site workers (e.g. safety, mental health, site facilities) Poor
Overall Result	Overall Result Excellent	Overall Result Good	Overall Result Average	Overall Result Poor

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* Please comment on any areas where we could improve our sustainability or wellbeing performance.

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* Have we met your expectations?

Yes

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* Would you recommend us to others?

Yes

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* Would you use us again?

Yes

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* Do you have any suggestions that would improve our product or service or any other comments?