Planned Maintenance IntroductionWe aim to offer the highest standard of service at all times. We would like to know about your experience following the recent improvement work carried out. Please take a few minutes to complete this survey and share your views with us. Data ProtectionWe treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25. News about winners will appear in our quarterly newsletter. Question Title * 1. Project Name: Question Title * 2. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied No opinion Question Title * 3. Overall, how satisfied or dissatisfied are you with the quality of your home? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 4. How could we improve the quality of your home? Please use this space to tell us: Question Title * 5. Overall, how satisfied or dissatisfied were you with the delivery of this project? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 6. How professional would you describe the member of Caledonia staff you dealt with? Always Usually Occasionally Never Question Title * 7. How would you describe the contractors you dealt with? Always Usually Occasionally Never Helpful Helpful Always Helpful Usually Helpful Occasionally Helpful Never Courteous Courteous Always Courteous Usually Courteous Occasionally Courteous Never Knowledgeable Knowledgeable Always Knowledgeable Usually Knowledgeable Occasionally Knowledgeable Never Question Title * 8. How satisfied or dissatisfied were you with the overall quality of work? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 9. Further contact Please tick this box if you would like us to contact you Question Title * 10. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey. Your details are also required if you wish to take part in the prize draw) Name Address Address 2 City/Town Post Code Email Address Telephone Number Thank you for taking part in our survey! Done
