Cook Children’s Health Plan Therapy Telehealth Survey Part II: Future State

Cook Children’s Health Plan is working to determine the future state of Therapy Telehealth Services following the COVID-19 emergency. This survey will assist Therapy Providers in ensuring access to care for our Members.

Please visit our Therapy Information webpage located at cookchp.org for links regarding Therapy Telehealth and COVID-19 Frequently Asked Questions:

Telehealth Update for Therapy Providers May 26th, 2020
Telehealth FAQ for Therapy Providers May 26th, 2020

Your feedback is appreciated

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* 1. Please provide your contact information for follow-up if required.

Name

Company

Email Address

Phone Number

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* 2. If your agency plans to continue Therapy Telehealth, please indicate which disciplines:

All of the Above

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* 3. What approximate percentage of your Cook Children's Health Plan Members have opted to use Therapy Telehealth?

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* 4. What Member populations/diagnoses have worked well via Therapy Telehealth (if any)?

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* 5. What Member populations/diagnoses haven’t worked well via Therapy Telehealth (if any)?

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* 6. What are some benefits your agency has discovered while providing Therapy Telehealth?

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* 7. What are challenges has your agency encountered while providing Therapy Telehealth (e.g. technology, caregiver participation, etc)

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* 8. From an agency perspective, are there things that are needed in the future for the Members to be successful with Therapy Telehealth (technology, training, parent education, etc)?

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* 9. Overall, were families receptive to Therapy Telehealth?

Yes

Comments (please specify)

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* 10. Did you see your cancellation rate increase or decrease with Therapy Telehealth?

Increase

Decrease

Comment (please specify)

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* 11. Were you able to provide more services after hours or on the weekends due to Therapy Telehealth opportunities? If so, explain.

Yes

Comment (please specify)

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* 12. What age groups were most successful with Therapy Telehealth?

0-3

4-10

11-21

All ages

Comment(please specify)

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* 13. What level of involvement did your therapists report regarding parent participation with Therapy Telehealth?

About the same

Less

Comment (please specify)

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* 14. Were you able to provide more services for Members in rural areas?

Yes

Comment (please specify)

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* 15. In general, what are the therapists/therapy assistants feedback about Therapy Telehealth?

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* 16. Explain the ideal state for your agencies Therapy Telehealth services under typical services.

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* 17. Please provide any additional questions or comments for Cook Children's Health Plan regarding Therapy Telehealth services.

Thank you for your participation.

Providers may contact CCHPPriorAuthorizations@cookchildrens.org for further questions specific to authorization matters related to access to care.

For additional questions please contact Cook Children’s Health Plan Provider Support Services at 888-243-3312 and ask for Provider Relations or email CCHPProviderRelations@cookchildrens.org.