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* 1. Overall how would you rate Rich DiGirolamo as an airline passenger?

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* 2. How likely are you to recommend Rich DiGirolamo to other airlines?

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* 3. How satisfied were you with the way Rich DiGirolamo boarded the aircraft?

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* 4. Did Rich DiGirolamo listen and adhere to all safety instructions?

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* 5. Did Rich DiGirolamo board the plane quickly and move out of the aisle to allow for a faster boarding process?

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* 6. What could Rich DiGirolamo have done to make the flight more enjoyable for your airline employees?

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* 7. Did your flight crew thank Rich DiGirolamo for not using overhead bin space, allowing another passenger to use it to avoid exorbitant baggage fees while at the same time reducing flight attendant anxiety as they searched for one last roller board space?

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* 8. Considering that most seats on your aircraft should be labeled Economy Discomfort, flights are often late, that there is more ice than beverage in your beverages, and that not all aircraft are equipped with wifi do you think Rich DiGirolamo was provided an outstanding customer experience?

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* 9. How many bonus frequent flyer points will you be giving Rich DiGirolamo as a result of your experience having him on your flight?

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