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Customer Questionnaire (July 2010)
2.
Learning Priorities
100%
*
1.
What is your Position within the Company?
(Required.)
President or Owner
General Manager or Plant Manager
Purchasing
Engineering
Facilities Manager
*
2.
Please Indicate your Company's Core Business.
(Required.)
OEM
Industrial
Panel builder
Integrator
Contractor
*
3.
What are the Top Five Priorities for your Business?
(Required.)
Priority 1
Priority 2
Priority 3
Priority 4
Priority 5
Sales Growth
Improved Profitability
Reduction of Suppliers
Process Improvement
People Development
Expanded Markets
Incorporating New Technologies
Applying Green or Sustainability
Quality Improvement
Unsure
Other (please specify)
*
4.
What are your Top Five Priorities for your Suppliers?
(Required.)
Priority 1
Priority 2
Priority 3
Priority 4
Priority 5
Technical Support
Technology Resource
Inventory Availability
Improved Profitability
Design and/or Application Support
Inventory Management
Supply Chain Efficiencies
Manufacturer Interface
On-Line Access for Product Sourcing
receiving Deliveries On Time
Unsure
Other (please specify)
*
5.
Do you Source from Multiple Electrical Distributors?
(Required.)
Yes
No
6.
If you Answered Yes to the Question Above, Please Indicate Why.
Product
Price
Relationship
Local Support
Other (please specify)
*
7.
Please Check the Top 5 Reasons why you Source from Revere, Holt or Complete Electric?
(Required.)
Reputation
Sales Support
Rockwell Automation / Allen Bradley
Management Relationship
Supplier Alignment
Technical Support
Cost
Local Inventory
E-Commerce Ability
Unsure
Other (please specify)
*
8.
What Types of Products do you Source from Revere, Holt or Complete Electric? Please Choose as Many as Apply.
(Required.)
Automation and Controls
Enclosures
Wiring Devices
Fittings
Lugs or Terminals
Lighting
Lamps-Ballasts
Miscellaneous Electrical
Switch Gear
Wire
Conduit
Unsure
Other (please specify)
*
9.
What Would Motivate you to Consider Consolidation of Supply to ONE Distributor?
(Required.)
Product Availability
Supplier Alignment
Improved Sales Support
Value Engineering
Business Process Improvement
Reduced Supply Chain Cost
Other (please specify)
*
10.
Please Rank the Following Attributes of your Revere, Holt or Complete Electric Account Representative.
(Required.)
Excellent
Adequate
Poor
Unsure
Professionalism
Excellent
Adequate
Poor
Unsure
Punctuality
Excellent
Adequate
Poor
Unsure
Responsiveness
Excellent
Adequate
Poor
Unsure
Appearance
Excellent
Adequate
Poor
Unsure
Accessibility
Excellent
Adequate
Poor
Unsure
Reliability
Excellent
Adequate
Poor
Unsure
Technical Competence
Excellent
Adequate
Poor
Unsure
Salesmanship
Excellent
Adequate
Poor
Unsure
Promotes Alternative Products
Excellent
Adequate
Poor
Unsure
Pro-Actively Recommends Cost Reductions
Excellent
Adequate
Poor
Unsure
Promotes New Technologies
Excellent
Adequate
Poor
Unsure
Other (please specify)
*
11.
Please Rank the Following Attributes of your Revere, Holt or Complete Electric Product Specialists.
(Required.)
Excellent
Adequate
Poor
Unsure
Technical Expertise
Excellent
Adequate
Poor
Unsure
Responsiveness
Excellent
Adequate
Poor
Unsure
Accessibility
Excellent
Adequate
Poor
Unsure
follow Through
Excellent
Adequate
Poor
Unsure
Application Support
Excellent
Adequate
Poor
Unsure
Technology Resource
Excellent
Adequate
Poor
Unsure
Promotes New Technologies
Excellent
Adequate
Poor
Unsure
Pro-actively Informs you of new Products and Technologies
Excellent
Adequate
Poor
Unsure
Other (please specify)
*
12.
Please Rank the Following Attributes of Your Revere, Holt or Complete Electric Customer Service Representative.
(Required.)
Excellent
Adequate
Poor
Unsure
knowledgeable
Excellent
Adequate
Poor
Unsure
Courteous
Excellent
Adequate
Poor
Unsure
Responsive
Excellent
Adequate
Poor
Unsure
Dependable
Excellent
Adequate
Poor
Unsure
Follow Through
Excellent
Adequate
Poor
Unsure
Resourceful
Excellent
Adequate
Poor
Unsure
Promotes Alternate Products
Excellent
Adequate
Poor
Unsure
Other (please specify)
*
13.
Please Rank Revere, Holt or Complete Electric on the Following Attributes.
(Required.)
Excellent
Adequate
Poor
Unsure
Supplier Alignment
Excellent
Adequate
Poor
Unsure
Delivery / Logistics
Excellent
Adequate
Poor
Unsure
Available Inventory
Excellent
Adequate
Poor
Unsure
Sales Personnel
Excellent
Adequate
Poor
Unsure
Technical Personnel
Excellent
Adequate
Poor
Unsure
Sales Management
Excellent
Adequate
Poor
Unsure
Senior Management
Excellent
Adequate
Poor
Unsure
Credit Department
Excellent
Adequate
Poor
Unsure
Ease of Doing Business
Excellent
Adequate
Poor
Unsure
Competitiveness
Excellent
Adequate
Poor
Unsure
E-Commerce Capabilities
Excellent
Adequate
Poor
Unsure
Other (please specify)
*
14.
During the Past Year what were you Least Satisfied with from Revere, Holt or Complete Electric? Please Choose as Many as Apply.
(Required.)
Timliness of Deliveries
Responsiveness
Competitive Pricing
On-Going Support
Ease of Doing Business
Other (please specify)
*
15.
Do you Have a Champion or Leader for any of the Following/
(Required.)
Yes
No
Green and Sustainability
Yes
No
Safety
Yes
No
Lean
Yes
No
Other (please specify)
16.
Is there any Specific Product or Service that you would like Revere, Holt or Complete Electric to Provide?
17.
Are there any Other Comments or Suggestions that you would Like to Make?
