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Service Management Expo Conference 2012 Topic Survey

The Service Management Expo Conference aims to help you exchange expertise and discover ways to gain advantage in a world of stricter SLAs.
We want our conference to cover the topics that really matter to you, and we'd appreciate it if you could complete the short survey below so we can tailor the sessions accordingly.

As an extra incentive, the first lucky respondent to be pulled out in our prize draw will win a bottle of champagne.

We value your feedback and would be grateful if you could take five minutes to complete the following questionnaire.

Many thanks in advance

Saul Sherry
Editor
Service Management
1.Which of these topics appeal to you the most? (pick up to three in order of preference)(Required.)
Top Choice
Second Choice
Third Choice
Service Departments – which can be a profit centre and which are stuck in cost?
Investing in technology now for a stronger future
Is a hybrid engine suitable for mobile service fleets?
Score card – the best approaches for league tables reporting
Training – best approaches for hard skills
Company culture – maintaining vision through large workforce
GPS Jamming and continuing Big Brother resistance
Measuring customer satisfaction
An aging workforce – where are the next generation of workers?
How do you decrease costs while increasing the value of your service?
Scenario Planning – what will the 2022 service department look like?
Hiring attitude over skills
How to assess where your service department needs to improve
Best approach to outsourcing your workforce – what to report and how to manage
Training – best approaches for soft skills
Mobile worker best practices – lunch breaks, journies home and more
2.What other topics would you like to see covered?
3.How do you prefer conference sessions to be run?(Required.)
4.Where do you get most of your information about the Service Management Industry?(Required.)