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Land Transport Authority Online Customer Feedback
Hello and Welcome to the Land Transport Authority of Fiji Customer Satisfaction Survey.
1.
Are you satisfied with the Quality of service provided by the LTA ?
1. Very satisfied
2. Satisfied
3. Neither satisfied nor dissatisfied
4. Dissatisfied
5. Very dissatisfied
Other (please specify)
2.
How Helpful were our Customer Service Officers at the Land Transport Authority in answering your recent queries?
1. Extremely helpful
2. Very helpful
3. Somewhat helpful
4. Not so helpful
5. Not at all helpful
Other (please specify)
3.
How Long was your call on hold before speaking with our customer
service representative?
1. Extremely Long
2. Very Long
3. Somewhat Long
4. Not so Long
5. Not at all Long
Other (please specify)
4.
Are you Satisfied with the Turnaround time given to you concerning feedback to your query?
1. Very satisfied
2. Satisfied
3. Neither satisfied nor dissatisfied
4. Dissatisfied
5. Very dissatisfied
Other (please specify)
5.
How knowledgeable did our customer service officer seem to you ?
1. Extremely knowledgeable
2. Very knowledgeable
3. Somewhat knowledgeable
4. Not so knowledgeable
5. Not at all knowledgeable
Other (please specify)
6.
Based on your interaction with our Customer Service Officers, did you receive accurate information ?
1. Very likely
2 .Likely
3. Neither likely nor unlikely
4. Unlikely
5. Very unlikely
Other (please specify)
7.
Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
8.
How would you rate the areas of improvement for the LTA Branches considering LTA Process , Forms/ Checklist and Quality of Service ?
1. Excellent
2. Good
3. Neutral
4. Bad
5. Poor
Other (please specify)
9.
In which branch (or branches) of the LTA that you have been served (This is mandatory to be answered)
Seaqaqa
Suva Express
Lekutu
Lami Harbour Point
Karavi
Lautoka Main
Lautoka Express
Labasa Town
Nadi Express
Navua
Rakiraki
Labasa Vatunibale
Sigatoka Town
Tavua
Korovou
Garden City
Valelevu
Sigatoka Cuvu
Taveuni
Nadi Waimalika
Savusavu
Nausori
Nabouwalu
Levuka
Ba
Other (please specify)
