Heidelberg West Industrial Estate HSB Connect Project

A new Banyule City Council project will help Heidelberg West Industrial Estate businesses to access affordable high speed broadband by connecting to fibre optic cabling.

The project is in response to concerns expressed by local businesses in a recent survey, which found that businesses are disadvantaged by slow and unreliable internet coupled with the prohibitive individual cost of installing high speed broadband.

The survey will take approximately 5-10 minutes to complete, will inform us about your current and future broadband needs, and will let us know that you are interested in participating in this project so that we can source an appropriate carrier.

The survey closes on 25 September 2017.

Disclaimer: Banyule City Council, Northern Melbourne RDA and NORTH Link are taking a facilitating role only. Contracts signed by businesses with telecommunications providers are taken at own risk and businesses need to exercise all necessary due diligence.

Question Title

* 1. Currently, how do you connect to the internet?

ADSL

Dial-up

ISDN (Integrated Services Digital Network)

Cable

Optic fibre

Fixed wireless

Wireless USB stick

I'm not sure

Other (please specify)

Question Title

* 2. Do you purchase your internet from your landlord or do you have a direct contract with a internet service provider?

Question Title

* 3. Please provide the following information about your current Internet Service Provider (ISP)

Who is your current Internet Service Provider (ISP)

How much do you pay on average per month?

What data speeds do you currently get with your ISP

How much data do you get per month?

How much data do you use per month?

Question Title

* 4. What type of telephone service is used at your business site?

Fixed line phones

Private Automatic Branch Exchange (PABX)

Voice over Internet Protocol (VoIP)

Question Title

* 5. What is the average cost of your phone bill?

Question Title

* 6. How would you describe your current broadband connection

	Excellent	Average	Poor	N/A
Speed	Speed Excellent	Speed Average	Speed Poor	Speed N/A
Reliability	Reliability Excellent	Reliability Average	Reliability Poor	Reliability N/A
Cost	Cost Excellent	Cost Average	Cost Poor	Cost N/A

Question Title

* 7. How does your business use the internet now and what are your future requirements?

	Today, our business accesses the internet to:	In two years time, we predict our internet requirements will be:
Receive and send email	Receive and send email Today, our business accesses the internet to:	Receive and send email In two years time, we predict our internet requirements will be:
Conduct research	Conduct research Today, our business accesses the internet to:	Conduct research In two years time, we predict our internet requirements will be:
Develop and maintain website	Develop and maintain website Today, our business accesses the internet to:	Develop and maintain website In two years time, we predict our internet requirements will be:
Conduct online sales	Conduct online sales Today, our business accesses the internet to:	Conduct online sales In two years time, we predict our internet requirements will be:
Download large files	Download large files Today, our business accesses the internet to:	Download large files In two years time, we predict our internet requirements will be:
Upload large files	Upload large files Today, our business accesses the internet to:	Upload large files In two years time, we predict our internet requirements will be:
Online banking and financial services	Online banking and financial services Today, our business accesses the internet to:	Online banking and financial services In two years time, we predict our internet requirements will be:
Cloud services likes Xero, VEND, Rision etc	Cloud services likes Xero, VEND, Rision etc Today, our business accesses the internet to:	Cloud services likes Xero, VEND, Rision etc In two years time, we predict our internet requirements will be:
Make and receive phone calls (VOIP, Skype etc)	Make and receive phone calls (VOIP, Skype etc) Today, our business accesses the internet to:	Make and receive phone calls (VOIP, Skype etc) In two years time, we predict our internet requirements will be:
Social media platforms	Social media platforms Today, our business accesses the internet to:	Social media platforms In two years time, we predict our internet requirements will be:
Video development	Video development Today, our business accesses the internet to:	Video development In two years time, we predict our internet requirements will be:
Conduct conference calls (voice or videos)	Conduct conference calls (voice or videos) Today, our business accesses the internet to:	Conduct conference calls (voice or videos) In two years time, we predict our internet requirements will be:

Other (please specify)

Question Title

* 8. Would you be prepared to make a financial commitment to secure a carrier to come in and retrofit a high speed broadband to your business?

Yes

Question Title

* 9. If you answered yes to Question 8, how much would you be prepared to pay?

up to $250

$250 - $500

$500 - $750

$750 - $1000

Question Title

* 10. How soon would you like to upgrade to faster broadband?

Within a year

Over the next 2 years

Over the next 5 years

I’m happy with my current connection

Other (please specify)

Question Title

* 11. How would you like to receive further information about this project?

Information session

Face to face meeting

Phone call

I do not want to receive any more information about this project

Question Title

* 12. Register your interest in the HSB Project and we will keep you informed as the project progresses.

Business name

First name

Last name

Address of business

Contact phone

Contact email

Question Title

* 13. Select your situation:

I am a business interested in getting Fibre-to-the-Premise broadband connected to my business.

I am a property owner, interested in getting Fibre-to-the-Premise broadband connected to my property.

I represent a body corporate whose members are interested in getting Fibre-to-the-Premise broadband connected to their properties