State of the Australian rental market report

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* 1. How well do you think the rental market in your suburb or region is doing?

Very poorly

Somewhat poorly

I don't know or neither well nor poorly

Somewhat well

Very well

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* 2. Why did you give this score? What is happening in your suburb or region currently?

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* 3. Has the market in your suburb or region changed much since December 2020? If so, how?

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* 4. What challenges is your agency facing right now?

Profitability: commissions are too low

Profitability: rents are too low

Profitability: fees—need to find bogus charges like printing and postage to stay afloat

Profitability: vacancy rate issues

Profitability: market saturation issues—too many competitors and too small a rent roll

Processes: no consistency between property managers

Processes: too manual, too reliant on bad systems like Excel and paper checklists

Processes: too complicated or unrealistic to follow

Processes: primary software doesn't integrate with enough other apps and subscriptions

Tenants: poor quality tenants

Owners: poor quality owners

High maintenance tenants

High maintenance owners

High maintenance properties

Poor internal communications

Poor business strategy / planning

Poor work culture

Limited access to the right tools and software

Poor handover or sharing between property managers

Poor relationship with sales team

Limited or no BDM activities in place

High rent roll attrition / churn

Lack of rent roll growth

Poor staff performance

Unequal treatment of staff

Over-loading of staff

Staff members experiencing burn out

Staff members underperforming

Micromanagement

Tough market conditions

Loss of key staff member/s

Data issues / loss of data / difficult to find data

fraud / dishonest conduct

None of the above

Other (please specify)

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* 5. What should be done to remedy some of the challenges your agency is facing, in your view?

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* 6. What challenges are your tenants facing right now?

Significant arrears

Lifting of a moratorium on evictions

High cost of rental properties in your area

Low number of available properties in your area

Low number of clean, safe, and quiet properties available for rent

Owners wanting to sell

Struggling to save for a mortgage

Low income or precarious income

Special COVID vulnerability categories (age, disorders, diseases, conditions)

Property damage or maintenance issues left outstanding too long

Intrusive owners / landlords

Mental health issues

Unreasonable owners / landlords

None of the above

Other (please specify)

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* 7. What should be done to remedy some of the challenges your tenants are facing, in your view? (This could be government intervention—anything at all).

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* 8. What challenges are your owners facing currently?

Late disbursements

Poor customer service from our agency

Lack of visibility into their investment

They're trying to sell their property/ies

Significant tenant arrears

Lack of education or understanding of what's involved in being an owner

Their financial situation has significantly worsened

Low rental yields or under-rented properties

Vacancy rates

None of the above

Other (please specify)

State of the Australian rental market report

Question Title

* 1. How well do you think the rental market in your suburb or region is doing?

Question Title

* 2. Why did you give this score? What is happening in your suburb or region currently?

Question Title

* 3. Has the market in your suburb or region changed much since December 2020? If so, how?

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* 4. What challenges is your agency facing right now?

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* 5. What should be done to remedy some of the challenges your agency is facing, in your view?

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* 6. What challenges are your tenants facing right now?

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* 7. What should be done to remedy some of the challenges your tenants are facing, in your view? (This could be government intervention—anything at all).

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* 8. What challenges are your owners facing currently?

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* 9. What should be done to remedy some of the challenges your owners are facing, in your view?

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* 10. How is your agency responding to market changes?

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* 11. How should your agency be responding to market changes, in your view?

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* 12. What data, tools, processes, systems, or software would help your agency win right now?

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* 13. Do you have any other market observations or other comments to add?